• Passionate about reproductive health care & justice
• Believes that sexual health is essential to every person’s overall health, well-being, and happiness
• Believes in providing non-judgmental care to our transgender & gender-diverse patients
• Patient-first mindset
• Compassionate

• Maintains accurate and complete documentation including charts, logs, etc.
• Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues.
• Verify and interpret insurance coverage and benefits both electronically and over the phone.
• Assist clinician in making patient referrals and documenting appointments scheduled in patient chart.
• Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other calls requesting information.
• Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance.
• Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department.
• Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner.
• Follows Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies.
• Assists in assuring the Health Center remains in working order by maintaining an adequate stock of supplies.
• Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system.
• Works as a team member to meet or exceed center productivity and customer satisfaction goals.
• Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.

For a century, Planned Parenthood has been one of the nation's leading providers of excellent, affordable health care for women, men, and young people, and the nation's largest provider of sex education. Planned Parenthood health centers provide contraception, testing and treatment for sexually transmitted infections, and lifesavings cancer screenings. We serve women, men, and young people from every community and income level. Our work has staying power. We serve our communities with non-judgmental, compassionate care, no matter what their circumstances.