Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art fiber optic and cable networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 8,300 route miles of fiber and 220 macro cellular towers. For more information, please visit www.shentel.com.

Job Summary:
Responsible for installing, testing, operating, maintaining, and repairing headend equipment. This individual will assess complex technologies with various technical and business interdependencies and troubleshoot the technologies in order to support the deployment and operations. This position focuses on the long term support and troubleshooting of those products. Maintains required logs, records, and other documentation pertaining to headend operations. Installs new technology as projects and department goals require. Identifies and supports capacity planning and improvements. Conducts quality control tests and measurements on new installations. Works with moderate supervision/guidance and technically leads other Technicians. Is accountable for individual results and impact on team.

Qualification Requirements:
a. Education Level: High School or Equivalent required. Post secondary education, associates, technical school or trade school preferred.
b. Experience Level: Minimum of 2 to 3 years of networking/telephony or equivalent experience. Advanced maintenance field operations experience strongly preferred.
c. Ability to communicate orally and in written form and in non-face-to-face situations.
d. Ability to read and interpret reports and provide operational experience and judgment to making technical operational decisions.
e. Working knowledge of CMTS and VoIP delivery systems.
f. Working knowledge of video signal processing for program manipulation and delivery.
g. Down conversion and receiver experience and theory.
h. Knowledge in various transport and interconnect protocols of digital signals.
i. Ability to use a PC, Digital Meters and Spectrum Analyzers.
j. Licenses or Certifications: valid drivers license

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact employment@emp.shentel.com.

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