HCHB Help Desk Analyst-Remote Job at AccentCare, Inc.
Overview:
When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love in this Applications Support Specialist job.
Join the AccentCare team and apply for this Applications Support Specialist opportunity today! Responsibilities:
Why You’ll Love Being an HCHB Help Desk Analyst at AccentCare
When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love in this Applications Support Specialist job.
Join the AccentCare team and apply for this Applications Support Specialist opportunity today!
HCHB Help Desk Analyst
Responsibilities:
- Provide end user support, technical advice, guidance and informal training to customers using hardware and software programs related to HCHB.
- Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
- Staff the IT Help Desk.
- Answer incoming HCHB related software and hardware requests via phone, web and email.
- Triage and troubleshoot incidents, defects and issues reported by the users, with the goal for identifying and implementing root cause fixes.
- Remotely train end users in the use of equipment and software related to HCHB, including Android tablets and laptop or Desktop computers.
- Document all cases in call tracking software.
- Escalate tickets to appropriate support groups, including HCHB vendor support.
- Follow-up on open issues with escalation groups to provide feedback to customer.
- Perform a quality assurance check on resolved tickets to ensure customer satisfaction.
- Support HCHB application upgrades and releases.
HCHB Help Desk Analyst
Qualifications:
- Bachelor’s Degree preferred. Minimum of 2 years Homecare Homebase EMR software experience either in customer support or implementation of the application with a proven history with solving complex EMR/EHR data and user-related issues required.
- Ability to communicate with coworkers with varying levels of technical expertise. Good written, presentation, interpersonal/listening and verbal communication skills. Good problem solving & task analysis skills
- Excellent time management, prioritization & organizational skills. Ability to work in a fast paced, multi-task environment with competing priorities.
- Proficient in interacting with and creating a collaborative working environment amongst and with technical staff, non-technical end-users, and multiple levels of management.
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