Margaritaville is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day.

Our lodge is a blend of the islands' carefree spirit and the welcoming ambiance of the mountains and offers guests upscale amenities and services. We offer an extensive pool recreation area, Fins Bar, pickleball courts, Fin City entertainment center, fire pit, children's playground, and Barkaritaville Dog Park.

POSITION SUMMARY:

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

DUTIES AND RESPONSIBILITIES:

• Provide leadership for guest service team to ensure smooth front of house operations.
• Act as liaison between guest service representatives, management and all departments to ensure proper communication.
• Create, edit and implement front desk procedures to ensure accuracy, five-star service and consistency in all operations.
• Oversee new-hire training and on-going training for all guest service team members on all procedures, rates, packages and hotel services.
• Resolve guest service problems quickly, efficiently and courteously. Respond to guest reviews through all social media sources.
• Enforce all cash handling and check cashier closings and deposits.
• Monitor high balance guests and payments owing and take appropriate action.
• Review night audit reports, front office log book and guest feedback & reviews on a regular basis.
• Research and respond to all credit card disputes received through the mail or email.
• Monitor all VIP’s, special requests and packages. Ensure timely delivery and charges.
• Ensure all front desk staff are attentive, friendly, helpful and courteous to everyone utilizing the 10-5 rule.
• Coach team members, as needed, to maintain consistency in operations and “Five-Star” brand standards.
• Ensure all team members are in proper uniform.
• Work with the group sales manager to manage rooming lists, room assignments, cut-off dates and ensure smooth check-in, check-out and billing accuracy.
• Follow all hotel safety policies, procedures and brand standards.
• Conduct regularly scheduled meetings for front desk personnel.
• Attend weekly manager meeting and ensures communication flow-through of all pertinent information.
• Participate in MOD shift schedule
• Maintain all front desk equipment & supplies and manage pars to keep necessary items at-hand.

Qualifications and Requirements

Must be willing to work days, nights, weekends and holidays. Friendly, outgoing personality with a positive attitude and professional image. Strong verbal and written communication skills required with an understanding and ability to work in a multi-cultural environment.

Hospitality management experience preferred, previous guest service experience in a hotel setting required.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Pigeon Forge, TN 37863: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.