The Texas General Land Office primarily serves the schoolchildren, veterans, and the environment of Texas. The agency does so by preserving our history, maximizing state revenue through innovative administration, and through the prudent stewardship of state lands and natural resources. This position is with our Enterprise Technology Systems (ETS) area of the agency.

The Senior Systems Administrator performs highly advanced (senior-level) systems administration work. Work involves overseeing the upkeep, configuration, and reliable operation of services and systems. May supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment

Veterans, Reservist or Guardsman with an MOS or additional duties that fall in the fields of Army – 255Z – Senior Network Operations Technician; Navy – IT – Information Systems Technician; Coast Guard – ISM – Information Systems Management; Marine – 0639 – Network Chief; Air Force – 3D0X2 – Cyber Systems Operations, or other related fields pertaining to the minimum experience requirement may meet the minimum qualifications for this position.

Military Crosswalk information can be accessed at:
hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf
In order to receive Veteran's preference, a copy of the DD #214 is required at the time of interview.

The successful candidate will be an integral part of the GLO's ETS team. To be successful the candidate must model the GLO's competencies of Integrity, Open Communications, Teamwork, Innovation and Proficiency.

Benefits

• Free Parking
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance - State pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. State pays 50% of the eligible part-time employee’s premium and 25% for eligible dependents.
• Optional Benefits such as dental, vision, and life insurance
• Minimum of 96+ Hours of Annual Leave a year **Annual leave increases with length of service.

Essential Job Duties

• Provide oversight, mentorship, and direct support in systems administration for servers, systems, and services as part of an enterprise IT operations team. Coordinate and maintain the functionality of the environment, the implementation of technology solutions, the development of upgrade plans and procedures, and the installation of operating systems and other software.

• Provide oversight, mentorship, and direct support in troubleshooting and solving complex problems related to system software and hardware incidents and problem calls, and in the processing of service requests and tasks. Collaborate with IT team members to provide and document updates and resolution for incidents, service requests and support root cause analysis.

• Provide oversight, mentorship, and contribute to projects that cross functional agency systems, agency program areas, and external organizations. Collaborate with other IT team members and stakeholders to ensure the successful delivery of these projects.

• Design, implement and provide oversight on operational monitoring tools and services that support the enterprise environment. Define, implement, measure, and review metrics that result in continuous efficiency, quality, and systems management improvements.

• Independently initiate, develop, and lead the implementation of environment standards, standard operating procedures, and IT service management processes aligned with best practices.

• Collaborate with team members, document, provide updates on work, and record time in the defined work management and time keeping systems. As a split-funded position, record time in accordance with defined guidance for this role.

• Oversee and/or evaluate proposals and work products of third-party vendors to determine the quality, accuracy, and completeness. Research, assess, and provide recommendations on new IT services and solutions.

Minimum Qualifications

• Graduation from an accredited four-year college or university with major coursework in computer science, information systems, computer engineering or a related field. Equivalent system administration experience or IT support experience may be substituted for a bachelor’s degree based on 1 year of work experience for every 1 year of education.
• 10 years of professional experience working in information technology operations, support, or a related field.
• Experience working within or leading an operations team supporting an enterprise environment spanning multiple sites.
• Experience in the administration of enterprise applications, services, networks, and operating systems; enterprise backup and recovery procedures, system configuration management tools, operations management and system performance-monitoring tools, directories, virtualization, application delivery, and endpoint management.
• Experience with commonly used concepts, practices, and procedures used in maintaining a Windows infrastructure including Windows Server and Windows Workstation operating systems, Microsoft Active Directory, and Windows group policy management.
• Experience with enterprise network administration, wireless services and core network services (DHCP, DNS)
• Experience managing Microsoft O365 services including Exchange Online, Teams, SharePoint Online, and Power Platform.

Preferred Qualifications

• Experience managing WSUS, MDT, IIS, and Microsoft SQL Administration
• Experience designing, implementing, and managing a virtual machine infrastructure environment.
• Experience designing, implementing, and managing performance monitoring platforms.
• Experience with identity management, managing identity providers, and enabling SSO and provisioning of accounts.
• Advanced experience designing, implementing and managing VMware technologies, including vSphere/ESX, VMware View, vCenter, and Site Recovery Manager
• Advanced experience troubleshooting ESX issues related to storage, network, and performance issues
• Advanced experience designing, implementing, and managing an Exchange Online email system and mail flow integrating with third-party service providers.
• Advanced experience designing, implementing, and managing Microsoft O365 services including Teams, SharePoint Online, and Power Platform.
• Advanced experience with shell scripting: Windows PowerShell integrated scripting environment or similar.
• Advanced experience with enterprise network administration, wireless, and core network services including DHCP, DNS, SMTP, TCP/IP.

Experience with the following technologies, tools, and platforms:

• Microsoft Windows Server 2012, 2012 R2, 2016, 2019, and 2022
• Microsoft SQL Server 2008, 2008 R2, 2012, 2014, 2016, 2017, and 2019
• Okta or other identity provider platforms
• SolarWinds or other performance monitoring platforms and tools
• VMWare VSphere/ESX or other virtualization technologies
• Amazon AWS and Microsoft Azure or other cloud providers
• Netwrix, LogRhythm or other auditing and logging tools
• ZENworks Configuration Manager, System Center Configuration Manager, or other endpoint management platforms
• Adobe ColdFusion platform
• Red Hat JBoss, Tomcat or other middle tier platforms
• Cascade or other content management system platforms

One or more of the following certifications:

• Microsoft Technology Associate: Database Administration Fundamentals (MTA)
• Microsoft Certified IT Professional: Windows Server, Enterprise Administrator (MCITP)
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified Systems Engineer (MCSE)
• VMware Certified Professional-Data Center Virtualization (VCP5-DCV)
• VMware Certified Professional-Cloud (VCP-Cloud)
• Certified Information Systems Security Professional (CISSP)
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)

Knowledge, Skills, and Abilities

• Knowledge of the principles, best practices, and techniques of system administration and operations management.
• Knowledge of the broad scope of network, systems, and information security administration roles.
• Knowledge of server operating systems, enterprise applications, network and security hardware, network operating system, performance monitoring and capacity management tools.
• Skill analyzing operational issues and approach troubleshooting in a methodical and analytical manner to ensure appropriate resolution.
• Skill in exercising sound judgment and effective decision making
• Excellent organizational, problem-solving, and work management skills
• Ability to communicate effectively both verbally and in writing to any level of the organization in a clear and concise manner
• Ability to work under pressure and successfully manage multiple overlapping deadlines
• Ability to lead technical requirement gathering sessions and building solutions from those requirements
• Ability to receive and respond positively to constructive feedback

Physical Requirements
This position requires the employee to primarily perform non-sedentary work; mobility (moving around the work-site) is routinely required to carry out some duties including extensive moving upon and traveling across uneven surfaces, rough terrain and/or desolate areas; normal cognitive abilities including the ability to learn, recall, and apply certain practices and policies; marginal or corrected visual and auditory requirements; constant use of personal computers, copiers, printers, and telephones; the ability to move about the office to access file cabinets and office machinery; requires the stamina to maintain attention to detail despite interruptions; ability to move and transport records, documents, boxes and all related information, materials and tools, weighing up to 50 pounds; frequent sitting and/or remaining in a stationary position; ability to bend, stoop, kneel, reach and/or steer a boat as needed; the ability to work outside and adapt to adverse weather conditions to include sea, sky and land environments; the ability to work under deadlines, as a team member, and in direct contact with others; and the ability to remain stationary for long periods of time when commuting to and from assigned destination and when traveling on state business including field work and training assignments.