North Carolina Aquarium Society

Position Title: Gift Shop Manager

Department: Gift Shop

Job Classification: StoreManager

Job Type:Full Time

Summary:

The North Carolina Aquarium Society is seeking applicants for the position of Gift Shop Manager.

The Aquarium Society is a 501c3 nonprofit, based in Raleigh, N.C., that serves as the support organization for North Carolina’s three aquariums on the coast (Fort Fisher, Pine Knoll Shores, and Roanoke Island) as well as Jennette’s Pier in Nags Head, N.C. This is not a position with the State of North Carolina.

Supervision and Guidance:

Manages two Gift Shop Assistant Managers and the part time sales staff. The Gift Shop Manager is fully responsible for necessary functions to operate the shop and provide leadership to the gift shop staff, monitor inventory levels and labor goals, generate regional reports and control operational expenses.

The Gift Shop Manager reports to the Director of Retail and works closely with the Gift Shop Buyers to assure a consistent flow of merchandise and acceptable execution of merchandise plans and presentation. The Gift Shop Manager handles routine and non-routine functions without close supervision and within the Society’s policies, fully understands company policies and procedures, and represents the Society when working with staff.

Essential Job Duties and Responsibilities:

• Recruit, hire and train all supervisory and seasonal staff in accordance with budgeted labor expense.
• Assure that managerial staff fully understands the Society’s handbook, especially the issues that relate to her/his responsibilities.
• Promote an exceedingly high level of customer service through proper training of seasonal and full-time staff.
• Create a "team" atmosphere within the store, and initiate staff development.
• Ensure that cash control procedures are instituted and followed.
• Maximize store profitability by achieving sales goals and costs controls.
• Participate in budget preparation and monitor direct labor and operating expenses.
• Drive peak day sales.
• Have excellent understanding of the point-of-sale system, Excel and Word programs.
• Maintains Payment Card Industry (PCI) compliance and ensures staff follow all policies and procedures regarding employment and safety.
• Make certain that all stores are adequately always stocked and proper inventory levels maintained.
• Monitor best sellers and suggest purchasing action as needed.
• Suggest markdowns to achieve proper inventory levels.
• Coordinate and conduct annual physical inventory. Initiate cycle counts as needed.
• Receive goods into and maintain the inventory control system for the store.
• Develop understanding of items sold with specific product knowledge.
• Spend adequate time on the sales floor and communicate regularly with management on product feedback and customer issues.
• Generate and analyze period end reports (weekly/monthly/yearly) and use as management tools.
• Prepare and implement the Gift Shop plan that includes merchandise plan, display plan, operating plan, staffing plan.
• Provide operational support for functions and special events.
• Travel to regional meetings as deemed necessary.
• Supervise and coordinate all merchandise operations.
• Maintain store and displays in compliance with the Director of Retail.
• Responsible for ensuring service standards and sales projections are achieved.

Required Education, Qualification/Experience:

· A high school graduate with additional college education in business management, retail or merchandise related courses preferred.

· Minimum three years supervisory/management experience.

· Ability to lift moderately sized boxes and goods, weighing up to 35 lbs.

· Ability to work a flexible schedule, including evenings, weekends and holidays.

· Must possess a valid driver's license.

· Pass a criminal background check.

Salary:

This is a non-exempt position with an annual hiring salary range of $40,375 to $47,500.

Benefits:

The North Carolina Aquarium Society offers an excellent package of medical, dental, vision and life insurance, as well as 401k and retirement benefits and annual leave.

Job Type: Full-time

Pay: $40,375.00 - $47,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

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