Job description

Job description

Hotel General Manager

JOB Description

Responsibilities include but are not limited to:

Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotels and brands in the local community.

At Nightcap Management and the Hampton Inn we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

Make a Connection show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way at the Hampton Inn

Be Helpful familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way as you are General Manager of the hotel

Be efficient take ownership as the General Manager and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

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DUTIES AND RESPONSIBILITIES*
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Financial Returns:

1. Prepare annual budget and action plans.

2. Accurately forecast weekly and monthly forecasts to achieve required revenues results.

3. Utilize financials to drive revenues, future profitability, and maximum return on investment, Use distribution channels and technology platforms to drive revenue and maximize market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.

People:

1. Develop programs that drive improvements in team member engagement and are aligned with the brand service behaviors. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

2. Oversee any salary, disciplinary or staffing/human resources-related actions in accordance with company rules and policies.

Must complete that all Brand training that is required for position

Represent the hotel in a positive manner at all times.
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Guest Experience:*
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1. Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.

2. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.

3. Make time to interact with guests, solicit feedback and build relationships.

Responsible Business:

1. Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.

2. Act as public relations representative to raise awareness of hotels and brands in the local community. Drive team member involvement in community organizations, activities and businesses.

3. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.

Perform other duties as assigned.
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ACCOUNTABILITY*
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Top level position in a small to mid-sized limited service single site hotel with a limited range of facilities, functions will include Front Office, Housekeeping, Security, Engineering and the management responsibility of any outsourced hotel contracts.

Position reports to the Regional Director of Operations and Owner, Principal or Asset Manager

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Proper uniform/dress at all times and be well groomed.

Follows Standard Code of Conduct and all other regulations established by Nightcap Management and Employee Handbook

Hospitality is a 24/7 industry therefore, employees should anticipate working weekends, days, holidays and must be able to work a flexible schedule.

Job Type: Full-time

Salary: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift
• Weekend availability

Supplemental pay types:

• Bonus pay per Quarter if certain goals are met

Ability to commute/relocate:

• La Vista, NE 68128: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 2 years (Preferred)
• Hospitality: 2 years (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 2 years

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• La Vista, NE 68128: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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