Front Office Manger Job at Hyatt Place Richmond Innsbrook
Hyatt Place Innsbrook is looking for an energetic and genuine Front Office Manager to help elevate all aspects of the Hyatt culture as it relates to Guest serves and our Front Desk Department.
If you have a passion for people and a drive to help others be their best selves, Hyatt is for you.
To manage all facets of the Front Desk ensuring high levels of guest service and satisfaction.
- Supervises Front Desk staff: assists FOM/GM in hiring, firing, performance evaluations, training, and development.
- Maintains standards of guest service quality.
- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Contributes to the profitability and guest satisfaction perception of other hotel departments.
- Helps to develop short term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
- Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
- Manages in compliance with established company policies and procedures.
- Manages in compliance with local, state and federal laws and regulations.
- Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
- Maintains procedures for credit control and handling of financial transactions.
- Maintains procedures for security of monies, guest security and emergency procedures.
- Receives departmental related guest complaints and ensures corrective action is taken.
- Schedules staff according to labor standards and forecasted occupancy.
- Ensures staff uses correct guest interaction skills.
- Performs other related duties as required.
- Ensures cross-selling of other Shamin Hotels by hotel staff.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Rewards employees who use their empowerment to meet or exceed guest expectations
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