Job description

Job Title: Front Office Assistant

Supervised by: Front Office Supervisor

Job Summary

This position is the initial and last point of interaction with our patients, either personally or by telephone. The personnel will receive the patients in a friendly manner and provide or direct them to the appropriate services required within our organization. Scheduling appointments, assisting the patient with a preliminary assessment of payment and working with others in a team environment are necessary.

Performance Requirements

Effective communication skills, Knowledge of Electronic Health Record, procedures and regulations. Must be able to exercise initiative, judgment and problem- solving skills.

Job Duties

• Greet visitors and patients in a timely and friendly manner
• Maintain privacy of patients: always assure patient confidentiality
• Create new patient electronic health record
• Assist patients with completion of pre-registration form or patient portal
• Verify eligibility of patient’s health care insurance
• Inform patients of costs of care being provided
• Collect fees according to office policies
• Prepare and balance daily batch and submit all forms and fees to the billing service
• Assist patients with completion of medical record requests, FMLA paperwork
• Schedule patients for procedures, examinations and consultations
• Relay information to patients regarding preparation for ancillary testing and Physical therapy
• Answer telephones and relay messages
• Maintain doctors’ schedules/templates
• Accurately type routine correspondence and reports using computer
• Communicate necessary information with office personnel regarding patients.
• Pre-authorize patients for diagnostic tests and Durable Medical Equipment

Physical Requirements

-Requires sitting and standing for extended periods of time. Some bending, stretching, lifting and stooping may be required.

-Requires manual dexterity to operate office equipment including but not limited to: multi-line telephone, computer, keyboard, copier, telephone, fax machine, and calculator.

-Requires the ability to communicate with office personnel, patients/clients, vendors, and community.

-Requires the ability to work under stressful conditions.

Salary Range: $18-21/hour

Benefits:

PTO: Accrued per hours worked

Increases per years employed

Access to group Health and Dental insurance

Approved continuing education paid by employer

Job Type: Full-time

Salary: $18.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance
• 401K (after 6 months service with company match)

Schedule:

• 8 hour shift

COVID-19 considerations:

We follow all required CDC requirements regarding safety precautions

Ability to commute/relocate:

• Saint Augustine, FL 32092: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Continuing education credits
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Outpatient
• Private practice

Medical specialties:

• Orthopedics
• Surgery

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Spartan Orthopedic Institute follows CDC guidance

Ability to commute/relocate:

• Saint Augustine, FL 32092: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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