DUTIES AND RESPONSIBILITIES

• Responsible for supporting Red Hawk Casino’s culture and providing service that exceeds our guests’ expectations.
• Responsible for the effective and efficient operation of all departments assigned to his/her supervision.
• Ensures that the highest standards of quality and service are always maintained.
• Supervises and coordinates activities of team members engaged in registering and settling of guest accounts.
• Ensure the productivity/efficiency of Front Desk by constantly overseeing work.
• Ability to effectively perform independently, making sound decisions as needed.
• Must be able to effectively resolve problems, based on common sense, use of reasoning ability as well as knowledge of established policies.
• Must be capable of multitasking with accuracy.
• Train new hires, mentors seasoned team members, and creates an atmosphere that supports our company culture.
• Ensures team members meet current and future business objectives, deliver quality products, and service that meets the guest needs.
• Perform guest service evaluations.
• Assists team members in registering and setting of guest accounts and prepare reports as requested by management.
• Ensure the hotel lobby area is inviting and clean.
• Meets and greets guests and responds to guest inquiries, requests and issues in a timely, friendly and efficient manner; partners with necessary departments to resolve guest concerns in a timely manner.
• Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations
• Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
• Stay informed on department and property knowledge and promotions
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• Hotel and casino industry experience preferred with increasing levels of responsibility.
• One-year hotel experience required.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Knowledge of principles and practices regarding customer service in the casino/hotel industry.
• High school diploma or general education degree (GED) required.
• Applicants should possess exceptional interpersonal and communication skills and utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level
• Strong attention to detail.
• Must have ability to stand and/or walk for up to 8 hours per shift.
• Must be at least 21 years of age.