Must be available for Day-Time & Night-Time Shift hours throughout the week.

*1 Year of Customer Service Experience REQUIRED

*1 Year of Hotel / Hospitality Experience REQUIRED

*Job Title: Guest Services Agent

Job Summary: Reports on the various areas of the hotel to provide accurate and timely information on the hotel’s operational performance for the day. Oversees front office/front desk operations during the shift, in addition a Manager on Duty role while at Front Desk.

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

· Be the warm welcome that kicks off a memorable guest experience

· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

· Handle cash and credit transactions

· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys

· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

· Take pride in your appearance and place as a ambassador

· Always know what events and activities are on the day’s schedule

· Jump into other ad-hoc duties when your colleagues need your help

Job Duties:

· Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
· Tracks room revenues, occupancy percentages, and other front office operating statistics.
· Prepares summary of cash, and credit card activities, reflecting the hotel’s financial performance for the day.
· Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
· Verifies all account postings and balances.
· Summarizes results of operations and prepares reports for management.
· Performs duties of the Front Desk Agent.
· Performs other duties as assigned.

Qualifications:

· High school diploma or equivalent.

· Accounting background preferred.

· Strong customer service orientation and skills.

· Present a professional image, and able to communicate well with both guests and employees.

· Ability to operate front office equipment and computers.

· Ability to compile facts and figures.

· Ability to understand principles of auditing, balancing, and closing out accounts.

Job Types: Full-time, Part-time

Benefits:

• Professional development assistance

Schedule:

• 12 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Eunice, LA 70535: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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