Front Desk Manager Job at Provident Doral at The Blue
Provident Doral at The Blue Miami, FL 33178
EARN $600 SIGN ON BONUS* WHEN YOU JOIN TEAM BLUE!
$15.00/hr.
POSITION OVERVIEW:
The person in this position will ensure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features. Assist with Reservation calls.
ESSENTIAL FUNCTIONS:
· This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures
· Ensure guest knows location of room and provides welcome packet containing room keys
· Obtain assigned bank and ensure accuracy of contracted monies and keep bank secure at all times. Verify all of the third party reservations deposits have been received
· Promptly answer the telephone and web inquiries. Input messages into the computer and tells other associates of special guest needs.
· Retrieve mail, packages and facsimiles or other special items as requested for owners and guests.
· Assist all guests in problems and questions as required. Ensure that all guest problems are resolved in a timely and efficient manner
· Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provides accurate information such as outlet hours, special VIP programs, events, etc.
· Enter all information into our Host system.
· Accurately update daily shift report on the network so that all departments have access to information.
* Sign on bonus valid until 7/31/21
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Signing bonus
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: In person
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