Front Desk Clerk- PT Job at Buffalo Run Casino & Resort
Position purpose
To provide a courteous and efficient hospitality experience to guests.
Responsibilities/Duties/Functions/Tasks
Answer incoming calls courteously and efficiently and respond to guest requests and questions. Check guests in and out and make future reservations and make notes in the computer database. Post and rebate room tax and other miscellaneous charges to guest accounts. Administer hotel guest payment policies. Be knowledgeable of all promotional rates. Maintain daily inventory of available rooms. Notify maintenance or housekeeping of all reported problems. Maintain hotel key security system and safety deposit boxes. Report all lost and found items and inquires to the Hotel Manager or Housekeeping Supervisor. Open and close shifts and make cash drops. Ensure all cash, credit cards, and change funds are balanced throughout the shift. Communicate all guest suggestions or complaints to the Front House Manager. Monitor guest needs and check for guest satisfaction as required. Maintain a clean and organized work area. Become familiar with casino events and promotions in order to accurately inform guests. Accept payment and operate point of sale system. Obtain and maintain a gaming license. Comply with Title 31 requirements. Perform other duties as assigned.
Requirements:
Qualifications
Prior front desk experience is preferred. Must be at least 18 years. Requires a high school diploma or equivalent.
Special Position Requirements:
Requires Gaming License
Work Requirements
Requires problem solving skill, computer skills, and the ability to communicate effectively. Position involves prolonged standing or walking, stooping or bending, lifting, or carrying up to 30 pounds on a daily basis. Work is performed in a hotel environment with varying levels of lighting, air quality, noise, and / or temperature.
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