FCM Technical Business Analyst

The FCM Business Analyst, (BA), will be responsible for owning the overall design, coordination, and delivery of small to mid-level technical projects as well as recommending best practices for solutions based on business needs. This role will require strategic design, mapping, and translation of an end user problem statement into technical business requirements with accurate acceptance criteria for assignment to development teams.

Responsibilities

• Collaborate with Solutions Architect and/or other BAs on assigned technical projects
• Provide analytical and technical support to other departments as needed
• Identify and communicate with key stakeholders
• Gather and analyze data as part of project discovery process
• Translate problem statements into clear and concise User Stories and/or Business Requirements
• Accurately define acceptance criteria for requirements
• Convert technical and complex functionality into “plain English” documentation
• Liaise between various business departments and groups
• Documentation of projects using Analyst Team templates
• Uncover internal system/application development dependencies
• Business and systems gap analysis
• Assess operational impact of new features, products, or workflows
• Building and articulating technical workflows
• Test plan creation and execution
• Test business processes and recommend improvements
• Miscellaneous work as assigned to solve business problems
• Collaborate as needed on projects that cross Brands

Skills/Experience Preferred

• 5 + years Corporate Travel experience
• Above average understanding of GDS functions including creating bookings, shopping, faring, reading PNR and queue history
• Can manage deliverables, working both independently and with a team
• Exceptional analytical, critical thinking and problem-solving abilities
• Superior presentation and negotiation skills
• Accepts and champions change
• Ability to pivot and change priorities as the business needs
• Outstanding written and oral communication skills
• Ability to multitask and balance multiple projects at the same time
• Have good interpersonal and consultative skills
• Excellent attention to detail providing a high level of accuracy
• Proficient in MS suite, including Excel and Visio

Benefits & Compensation:

• Discounted travel and fantastic incentives from the world's top travel providers
• Industry renowned social events and excellent company culture
• Exceptional career progression with opportunities across the globe
• Fast-track leadership program to develop the future leaders of our business
• Comprehensive leadership training career path support with business, product and leadership training
• Free and confidential advice from our in-house health, wellness and financial advisors
• Comprehensive benefits package including medical, dental, vision, 401k, life insurance, and stock options.

Important information about our application process:

FC USA recruitment is centralized for all of the US. This means that if you have submitted an application within the past 6 months, you don’t have to submit another.

FC USA is an Equal Opportunity Employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

#LI-REMOTE

Location: Remote, USA

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FCTG is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!