See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fourteen years in a row and the Crain’s Fast 50 list nine times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace in 2020 and 2021.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

Our Customer Solutions Email Specialists (internally known as Your Parts Town Pen Pal) primarily assist customers with requests placed via e-mail. Our team of Customer Experience Email Specialists ensure every email is replied to accurately and within our turnaround time frame. Success within this demanding position requires a passion for providing great customer service, excellent multi-tasking skills, and a dedication to accuracy!

A Typical Day

• Provide personalized support to an Elite group of customers while building and maintaining personal relationships
• Handle a high volume of request emails (75+ per day)
• Work cohesively as a team to achieve optimal customer response time
• Prioritizing urgent requests sent by the customer to meet turnaround time

To Land This Opportunity

• You have 2+ year(s) of experience in a customer centric role (over the phone, via email/chat, or face-to-face)
• You have a passion for making sure the customers are always taken care of and have the right parts
• You always go the extra mile and have an extremely high attention to detail.
• You have a hunger for knowledge and thrive in a fast paced environment
• You have a great sense of urgency and can multi-task without sacrificing accuracy
• You display exceptional conflict resolution skills.
• You’re an all-star communicator and are fluent in English (both written and verbal), and have general computer skills
• You can work a schedule of 10:00 AM - 7:00 PM (CST) / 11:00 AM - 8:00 PM (EST) Monday – Friday with flexibility as needed

About Your Future Team

Our Team loves to make sure everyone feels invited and welcomed. We love animals, we love coffee and we love to celebrate anything and everything whenever we can! We also erase the worries of our day by basking in the ambiance of essential oils.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.