JOB DUTIES: Assists the public through agency processes: receives inquiries in person, by phone, mail or electronically; performs screening interviews to determine need(s);performs research in multiple computer programs to direct customer, answer questions, or resolve problems; provides information & assistance regarding agency policies, procedures & resources, program eligibility & benefit status;mails or provides documentation & forms (e.g. verification of income & eligibility, application forms & appointment letter, referrals); renders assistance as necessary to complete forms; makes referrals to other work units, agencies & community resources (e.g. Social Services, Child Support, Community Action, etc.), enters data or information regarding activities into appropriate computer program (e.g.: eICMS, 08 etc.). Screens applicants for public assistance programs (e.g.: Cash, SNAP, Expedited SNAP, Medicaid, PRC, CCMEP, etc.): performs screening interviews with customer to determine needs, household composition, income & resources; completes appropriate data entry (e.g.: 08 Data Collection Screens), printing screens & gathering paperwork necessary for application processing; schedules interview appointment or refers to appropriate case management staff for eligibility determination, follows established process for filing paperwork & applications. Schedules and maintains calendar for appointments, hearings, meetings, conferences and interviews as directed. Performs routine clerical duties as needed (e.g.: keyboarding of correspondence, sorting cases, case materials or mail; distribution of files, material or mail; typing envelopes & mailing correspondence, making photocopies). Identifies & collects records as instructed for review (e.g.: Quality Assurance): gathers, collates & enters data into computer program, creates & distributes reports. Attends staff meetings, training & conferences as assigned. Determines eligibility for one-time assistance programs (including but not limited to PRC). Arranges and provides travel to scheduled appointments, etc. (including but not limited to NET). Receives, verifies and posts overpayment in OB. Note: Screening interviews to determine needs must be performed at least 20% or more of the time in this classification. Screening interview for this position is defined as a brief question and answer session, typically conducted in a relatively informal manner. Other duties as assigned by Supervisor and/or Director.

MINIMUM CLASS REQUIREMENTS: (including license, if any) Associate Degree with core coursework in one of the following: human services; social services; education; business administration; public administration, (or equivalent field of study); OR A Certified Life Coach (or equivalent certification/licensing); OR A minimum of one year of related experience in assessment and interviewing techniques and one year of related experience in utilizing a case management approach to serve client needs for supportive services (or equivalent mixture of course work and work experience). Acceptable "equivalent" is at the sole discretion of the Agency.

OTHER REQUIREMENTS: Please submit application, resume and letter of interest to email address provided. The application is available at: http://www.gallianet.net/index.php/popular-links/job-openings. Individuals must be registered on OhioMeansJobs.com.

Job Type: Full-time

Pay: $14.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Gallipolis, OH 45631: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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