ED Patient Liaison - HRMC Per Diem Job at Health First
POSITION SUMMARY\: To provide superior quality, value, and outstanding service by\:
Providing accurate and timely information and assistance to our patients, families, visitors, and associates.
PRIMARY ACCOUNTABILITIES\:
- Greets patients, visitors, and associates courteously.
- Answers phone promptly.
- Guides patients and visitors appropriately.
- Provides accurate directions to all parts of the hospital.
- Practices proper hand hygiene.
- Properly wipes down and operates wheelchairs as needed.
- Serves as a liaison between the Emergency Department associates and customers in the waiting room.
MINIMUM QUALIFICATIONS\:
- Work Experience\: At least one year of experience in a customer service role or previous health care experience preferred
- Knowledge/Skills/Abilities\:
- Must be able to speak/understand written and verbal instructions in the English language
- Ability to work in a high stress public contact environment
- Basic typing and computer skills
PHYSICAL DEMANDS\:
- Majority of time involves sitting or standing; occasional walking, bending, stooping
- Long periods of computer time or at workstation
- Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
- May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks
- Workspace may vary from open to confined; on site or remote
- May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle
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