Position Summary
Under supervision of the District Manager, installs, maintains, troubleshoots and upgrades computer hardware, software, and peripheral equipment. Associate performs general technical support functions, including assembly, configuration and maintenance of the electronics that are acquired by the program.
Essential Duties
(Other duties within the scope of this position may be assigned.)
1. Ensures that all donated electronics are processed in an efficient manner.
2. Installs, operating systems and software.
3. Assembles and configures computers, monitors, and peripherals such as printers, scanners and related
hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations.
4. Accurately conducts sales transactions and maintain cash and credit card control by following proper
procedures regarding voids, refunds, checks, credit cards, etc.
5. Provides excellent customer service.
6. Troubleshoots problems with computer systems, including troubleshooting hardware and software, and
peripheral equipment problems; makes repairs and corrections where required.
7. Performs electronic data destruction (wipe hard drive).
8. Acts as a technical resource with regard to problems with equipment and data;
9. Makes hardware and software acquisition recommendations including users assessment of needs and
providing justification for equipment and services.
10. Assists with the planning, design, research and acquisition of new or upgraded hardware and software
systems; maintains current knowledge of hardware, software and network technology and recommends
modifications as necessary.
11. Trains diverse populations including but not limited to staff as well as program participants.
12. Monitors use of supplies and equipment; notifies supervisor with needs of the department in a timely
manner.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

• A+ Certification, preferred.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement
Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security
This associate may have access to Confidential Information (CI) and is required to be familiar with the
Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to
protect the privacy and security of CI.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click on this link to access our EEO / Affirmative Action Program posters and learn about your rights as an applicant.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at RecruitingAccommodations@goodwillvirginia.org . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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