E-Commerce Web Project Coordinator EXEMPT

Franklin Sports, Inc. is a leading global sporting goods brand with an extremely rich history and reputation within the industry. Over the years, Franklin Sports has developed and maintained strong partnerships with Major League Baseball, the National Hockey League, the National Football League, and Major League Soccer that bring energy, strength and uniqueness to our products. We understand consumer needs and offer the strongest value by manufacturing products to all levels of sports participants from some of the most well-known professional baseball players to those who are active in the youth sports community. We got our start in 1946 and Franklin Sports is still a family owned and operated company to this day.

We are looking to hire an E-Commerce Web Project Coordinator to support the E-commerce digital marketing team. The role focuses on Franklin Sports’ website functionality with day-to-day tasks, larger initiatives, and ad-hoc projects. Functional areas include web operations, SEO, feature development, web analytics, CRO, and more, utilizing our Magento platform and outside vendors. The position requires a willingness to learn new technologies, technical aptitude, and an understanding of E-commerce data. In addition, this role will need to be able to communicate with internal and external partners on projects and initiatives.

The position is located in our headquarters in Stoughton, MA and will report to the Director, Ecommerce Sales.

#FranklinFamily

DETAILED RESPONSIBILITIES:

• Technical Systems
  • Assist in issue identification and basic troubleshooting of digital systems
  • Provide input and support for vendor selection, to help build out product roadmap
  • Communicate with team & third party vendors to help resolve issues
  • Look for areas of improvement & provide recommendations (e.g. process automation)
• Site Operations (B2B & B2C):
  • Assist in website testing and development team communications for new features and deployments
  • Maintain/update website operations documentation
  • Assist digital marketing team & operations team with order management troubleshooting
  • Ongoing site updates focused on SEO & CRO
• Reporting & Analytics
  • Ongoing review of data to help form testing & feature roadmaps
  • Assist with regular internal reporting
  • Competitor analysis & requirements gathering
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree required
• 1-2+ years of experience in a comparable role
• Retail or Consumer Goods industry experience strongly desired

SKILLS AND ABILITIES:

• Analytical and strategic thinker with problem solving aptitude
• A project management aptitude and the desire to meticulously ensure that every aspect of the product launch is fulfilled
• Willingness to learn E-commerce processes including payment gateways, resource planning, and fulfillment
• Experienced computer end user skills (Google Analytics, Word, Excel, PowerPoint, Outlook)
• Magento or similar E-commerce content management platform experience a plus
• WordPress or other web CRM experience is a plus
• SQL & Data Visualization is a plus

Level of Responsibility:
Interact independently with internal and external parties, has the knowledge to make independent decisions

SUPERVISORY RESPONSIBILITIES:

This position does not supervise employees

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit/stand; use hands or fingers to handle or feel; reach with hands and arms; and talk and hear.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate

If you are interested in joining the #FranklinFamily, please apply. We also want to share with you our benefits at a glance:

• Employee Discounts
• 401K with immediate participation and a 1% match after 3 months of employment, and a retirement 401(K) match of up to 4% after a full calendar year of employment
• Participation in the annual bonus plan

After 30 Days Waiting Period:

• 20 days PTO program/10 Paid Holidays (prorated)
• Health, Dental, Vision Insurance
• Company Paid AD&D and Life Insurance (3 times Base Salary maxed at $500,000)
• Voluntary Life and AD&D Insurance
• Company Paid Short and Long Term disability plans
• Flexible Spending with Carry Over option and Dependent Care Account Plans
• Employee Life Assistance Plan and Identity Theft Protection Support
• Tuition Reimbursement after waiting period
• Company Paid Short and Long Term disability plans
• Flexible Spending with Carry Over and Dependent Care Account Plans
• Employee Life Assistance Plan and Identity Theft Protection Support
• Tuition Reimbursement after waiting period