DUAL EVENT MANAGER

APPLY: https://careersatoto.com/clients/17738/posting/8848479/en?city=Mountain%20View&keywordsFilter=&utm_source=careersatoto.com

This is position will cover our two beautiful and mordern properties: Hyatt Centric Mountain View and Hilton Garden Inn Palo Alto.

Event Manager

OTO Development Guiding Principles:

Integrity, Partnership, Humility, Principled Entrepreneurship, Initiative and Fulfillment

Department Overview

The Catering and Events Department is responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences, room block management, negotiation of supplier services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.

Position Statement

As an Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover from group sales managers on property. Ensure at conclusion of event an effort is made to rebook the business and turn back over to sales.

Position Summary

As a Team Member, your essential functions in this role include such things as:

• To organize, plan and prioritize your duties based on client specifications and needs.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Demonstrate knowledge of job systems, products, booking systems, menus, audio visual and processes.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections.
• Posting event charges ensuring booking checks and charges are accurate in a timely manner.
• Collecting/securing payments and necessary deposits are secured
• Building posting master accounts
• Work closely with the Catering Manager from event turnover to completion in addition to Sales Coordinator
• Reports to Area Catering Manager
• Check function room setups prior to guest arrival. Ensuring all details are in accordance with client requirements and hotel standards.
• Other Duties as necessary based on business needs

Required Qualifications

• Minimum Education: High School Degree/GED
• Reliable Transportation Between Properties
• Flexible working hours to oversee events
• Minimum Years of Experience: one (1) year Hospitality related experience
• Management Experience: None
• Additional Requirements: 2% travel
• Core Competencies including but not limited to:
• Writing-Communicating effectively in writing as appropriate for the needs of the audience.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Basic Computer Skills- Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)
• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.
• Creativity- The ability to come up with creative ways to solve a problem.
• Management Competencies including but not limited to:
• Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment
• Building Trust- Ability to interact with others in an honest, fair, and respectful way while giving others confidence in one’s intentions and those of the organization.
• Communication- Skilled at clearly conveying information and ideas.
• Customer focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
• Empathy- Ability to engage with Team Members through direct and meaningful interactions, leading by example
• High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Decision Making/Problem Solving: Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
• Stress Tolerance- Ability to maintain stable performance and positive relationships with others while under pressure or opposition.
• Technical / Professional Knowledge and Skills – Demonstrates a satisfactory level of position-related technical knowledge and skills

Preferred Qualifications

• CMP certification
• Bachelor’s Degree
• Knowledge of DELPHI.fdc, Microsoft Outlook
• Hilton OnQ and Hyatt Reserve

About OTO

OTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, including medical insurance options, dental and vison insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position Information

Company: OTO Development

Position: Area Catering Sales Manager

Status: Full Time

Shift: First (Day), Second (Afternoon)

Location: 409 San Antonio Rd, Mountain View, US, CA, 94040

4216 El Camino Real, Palo Alto, CA 94306

About Hyatt Centric Mountain View/Silicon Valley

Explore Silicon Valley
Hyatt Centric Mountain View sits amid the Village at San Antonio Center, a brand-new, 56-acre, dining-and-entertainment destination in Silicon Valley. Check out restaurants, shops, and a movie theater just outside the hotel lobby, or venture further out to tech company headquarters and world-class museums.

About Hilton Garden Inn Palo Alto

Friendly, modern hotel in Palo Alto, CA
Our newly opened Hilton Garden Inn Palo Alto is the closest hotel to downtown Palo Alto and is three miles from Stanford University and the Stanford University Medical Center. The hotel is minutes from many Fortune 500 companies and many quality restaurants, shopping and leisure opportunities. This modern hotel is within a twenty minute drive of San Francisco and San Jose, offering world-class entertainment, Broadway plays, award-winning restaurants and breweries.Feel at home in a comfortable guest room or suite at this hotel in Palo Alto, CA. Each room is equipped with complimentary WiFi, a microwave, a mini-refrigerator, a Keurig® coffeemaker and an oversized desk. Energize in the complimentary fitness center, refresh in the indoor pool or unwind on the outdoor patio. Start your day with a cooked-to-order breakfast in The Garden Grille & Bar, which also serves American cuisine for dinner. Stock up on snacks, drinks and chilled meals in the 24-hour Pavilion Pantry®. Check emails in the complimentary 24-hour business center, and hold a business or social event with four flexible meeting spaces and a modern boardroom.
Closest hotel to downtown Palo Alto
Complimentary fitness center, indoor pool and outdoor patio area with fire pit
Over 3,000 sq. ft. flexible function space and on-site catering
Full service restaurant and evening room service
Complimentary electric car charging stations

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

Experience:

• Hotel Sales: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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