Company Overview:

Mitchell Gold + Bob Williams is a fast-growing, industry-leading brand that is known for classic modern furnishings with great comfort and style, as well as a commitment to equality, environmental responsibility, and education. Since our start in 1989, we’ve created a culture of respect, equality, and a commitment to helping employees reach their potential and lead more comfortable lives.

Job Summary:

The Vendor Drop Ship Coordinator is responsible for managing MG+BW’s 3rd Party fulfillment Vendors. This includes responding and actioning all vendor emails as they pertain to normal daily business as well as communicating any changes to inventory management, SOP, or any other pre-established process. Provide system setup to onboard new vendors, order labeling/insert supplies needed, and provide training on shipping label printing and reconciliation. Coordinate the printing of shipping labels at each vendor site. Responsible for managing the daily compilation, distribution, and analysis of expected/actual product shipment from vendor sites. This position will be responsible for providing timely and accurate inventory reports on drop ship products to cross functional departments and vendors.

Responsibilities:

• Oversee and manage drop ship orders
• Review orders for accuracy when received and verify product availability
• Correspond with customers and/or internal teams regarding product availability, pricing, order discrepancies, and delivery timing
• Maintain appropriate lead times for orders
• Responsible for order visibility including follow-up and/or priority setting
• Coordinate with the Shipping department to ensure accurate and complete shipments are fulfilled
• Interact with inter-company departments and key leaders to resolve customer issues
• Daily review of order volumes and vendor capacities
• Daily coordination and send of shipping labels to vendors
• Communication with vendors on activity, volumes, issues, and resolution
• Provide reporting of daily order volumes, shipments, exceptions, and performance for each vendor
• Work collaboratively with other departments to ensure proper system setup and functioning
• May perform other duties or work on other projects as required by the Department

Education and Experience:

• 2+ years of purchasing/customer service experience required. Furniture industry experience is considered a plus
• Proficient in Microsoft Office and e-learning platforms and practices
• Excellent Oral/Written Skills
• Experience with Dynamics AX, STORIS and/or Zendesk is a plus

Qualifications:

• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Exhibits a high sense of urgency and the ability to manage multiple priorities at once.
• Ability to work well within a team environment
• Able to work collaboratively across functional groups
• Ability to work independently with direction from a supervisor

Benefits:

We offer a wide range of career opportunities with excellent benefits. Above all, we're looking for passionate, talented, hard-working, nice people with great taste to help us build this brand we love.

• Competitive salary
• 401K
• Option to participate in company health (medical, dental, vision) insurance plans as well as supplemental insurance
• Promote work/life balance including paid time off and paid holidays
• Scholarship program
• Onsite child care, wellness clinic, gym and café

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.

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