The Bellperson is responsible for helping guests in and out of the property, assisting guests by providing safe transportation, carrying baggage and delivering items and information in an efficient and pleasant manner. Additionally, this position will also be responsible for assisting guests with transportation by using the hotel vehicles and vans.

Position Qualifications and Requirements:

Education & Experience:

High school diploma or GED certification preferred or equivalent work experience.

At least one year guest service experience in hospitality environment or equivalent experience preferred.

Valid driver’s license for the applicable state and MVR in good standing.

Previous preferred customer service experience.

Flexible schedule to work days, evenings, weekends and holidays.

Physical Demands:

Long hours sometimes required, including nights and weekends.

Heavy work-Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Required Competencies

Must be able to convey information and ideas clearly, both oral and written.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must be able to work well in stressful, high-pressure situations.

Must maintain composure and objectivity under pressure.

Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

Must be able to safely drive hotel vehicles.

Responsibilities may include any and all of the following:

Approach all encounters with guests and team members in a friendly, service-oriented manner.
Regular attendance is required in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes a clean, pressed uniform and correct nametag when working.
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.

Assist incoming and outgoing guests; explain features of room to guest ensuring that all equipment is functioning properly.

Maintain thorough knowledge of all hotel facilities, outlets and services for guests as opportunities to increase guest satisfaction and maximize hotel revenues.

Provide guest with local directions in a courteous and accurate manner.

Ensure baggage is secured and tagged at guest request to store baggage.

Accept dry cleaning from guest and secure for pick up by dry cleaning company; deliver clean laundry to guest room in a timely manner.

Respond quickly to guest requests or complaints in a friendly manner and ensure appropriate action is taken. Follow up to ensure guest satisfaction and keep all incidents well documented.

Ensure proper key procedures for all master lock and vehicle keys.

Maintain a friendly and approachable manner for all guest interactions.

Maintain mileage log and reports any maintenance issues to supervisor.

Keep vehicles clean and well maintained for guests.

Follow company policies and procedures.

Perform other duties as requested by management.
Attend meetings/training as required by management

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.