Div IT Coordinator - Youth Services Job at Salt Lake County
Job Description
Salt Lake County…A career with a purpose in the community you love!
Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.
What it is like to work here:
At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.
Surround yourself with:
Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place….it’s our heart and service that bring us together.
We encourage a work life balance:
Additional Benefits include:
- Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
- Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees
- Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
- Long-Term Disability and Short-Term Disability
- Professional Development
- Plus: Onsite medical clinic, childcare and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities
JOB SUMMARY
Provides division-wide support services for the operation and utilization of software applications and computer systems. Provides technical support for phones, computers, and peripherals. Ensures the Information Technology (IT) mission, vision, core values, and customer service philosophy are conveyed in each response.
Four (4) years of equivalent help desk support experience in a similar environment, size and scope, or an Associate's degree in an Information Technology field, plus two (2) years of equivalent help desk support experience in a similar environment, size, and scope.
Preferred Certifications: ITIL Foundations, A+, MCP, MCDT, CCNA, CCDA, Network+, Networking Essentials, MCSA, MCSE, or other equivalent certifications.
Due to the nature of this position, the successful applicant must pass a required pre-employment background check and subsequent mandatory background checks in accordance with current County Human Resources policy requirements.
ESSENTIAL FUNCTIONS
The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position.
Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without a reasonable accommodation.
Coordinates planning, implementation, and maintenance of all IT desktop products for the division.- Installs, troubleshoots, maintains and upgrades computer systems, servers, printers, mobile devices, and peripheral devices for performance and security-related issues.
- Maintains and updates Microsoft Deployment and Print Servers, domain user, VoIP accounts, Alarm Lock, and exactVision for Security Cameras system.
- Develops new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
- Evaluates hardware and software for compatibility, provide quotes, and facilitate purchases for the end user.
- Coordinates activities with network services, security, application, and infrastructure groups.
- Performs troubleshooting and diagnostic routines to identify problems relating to hardware and software.
- Installs and repairs computer hardware and software.
- Identifies and resolves service incidents promptly and professionally; quickly escalates complex problems to other IT support teams when required.
- Maintains technical documentation and IT Support Logs.
- Educates users on desktop, online, remote (VPN) best practices regarding security, passwords and vulnerabilities.
KNOWLEDGE, SKILLS, AND ABILITIES (KSA)
Knowledge of:
Active Directory OU Management- Exchange Console (for email account tasks), POB applications
- Microsoft Office 365, SharePoint, Web browsers, Adobe Acrobat, Adobe Sign, wireless support peripherals, telecommunications.
- Desktop and online security, County user applications
Skills and Abilities to:
Diagnose, repair, and maintain computer-related hardware and software- Communicate effectively verbally and in writing
- Apply analytical and logical thinking
- Remain calm under stress
- Prioritize efficiently
- Maintain confidentiality and professionalism
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