The Carlyle, A Rosewood Hotel is currently recruiting for a Director of Rooms to lead all aspects of the division to the highest professional standards and in accordance to the standard operating procedures. The position will include overlooking all key areas of service, quality and for ensuring the achievement of optimum profitability and maintaining the financial control of the department. Is fully responsible for compliance with company policy & applicable industry-related law. While this role is directly accountable for the strategic direction & operation of housekeeping /laundry/valet, front office, PBX, concierge, guest experience and Home Owners Association, primary focus will initially be concentrated in direct oversight of the housekeeping department.

As an executive committee member, the Director of Rooms develops and implements division-wide strategies that deliver products and services to meet and exceed the needs and expectations of external guests and property internal guests and provides a return on investment to the owner and Rosewood Hotels and Resorts.

Summary of Required Skills

• Ensures regular, on-going communication (e.g., pre-shift briefings, staff meetings). Continually communicates a clear and consistent message regarding departmental goals to produce desired results and models desired service behaviors in all interactions with guests and internal guests.

• Works with management team to develop an operational strategy that is aligned with the hotels business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy.

• Responsible for establishing and maintaining divisional standards in order to achieve and maintain the “5 star" status.

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; coaches team by providing specific feedback to improve performance.

• Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Human Resources as necessary. Encourages participation in annual internal guest opinion survey. Holds managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented.

• Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, counselling and talent development.

• Serve as Manager On Duty.

• Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.

• Reviews reports and financial statements to determine divisional operations performance against budget. Works with direct reports to determine areas of concern and establish ways to improve the department’s financial performance. Leads cost containment efforts within operations including organizational restructuring when necessary.

• All other duties as required.

ABOUT THE CARLYLE, A ROSEWOOD HOTEL

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

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#L1-GDESINTONIO

• Minimum five years’ experience in a similar capacity for a luxury or ultra-luxury property.
• Four-year college degree or equivalent work experience.
• Prior heavy exposure to directly overseeing housekeeping in a union property
• Knowledge of overall hotel operations, general business systems, and relevant hotel programs (OPERA, ADP, Micros, Birchstreet, HotSOS).
• Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
• Strong command of both spoken and written English with fluency in other languages preferred
• Excellent interpersonal relationship with a positive demeanor and ability to work cohesively as part of a team
• Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain hotel, staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and ability to create, implement and monitor hotel and staff’s goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co-workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings