Director, Area Operations Job at Mediacom Communications Corporation
GENERAL RESPONSIBILITIES:
Ensures optimum customer satisfaction, system profitability and smooth operation of the cable system or systems under his/her management.
SPECIFIC RESPONSIBILITIES:
- Directs the activities of the system's work force, prepares reports for analyzing operations, identifies problems, and recommends corrective solutions.
- Provides direction and guidance necessary to ensure efficient and cost-effective system operation, within approved operating and capital budgets.
- Directs marketing and sales activities to ensure maximum subscriber growth, retention and service.
- Ensures the delivery of high quality programming, system clarity, and service to maintain a favorable level of customer satisfaction.
- Ensures favorable relationships with all communities, residents of the areas served, and public officials to protect the Company's franchises and permit profitable subscriber rates.
- Supervises employees; administration of EEO policies, hiring and termination practices and training, development, appraisal, and motivational techniques.
- Travels to all cable systems under his/her management as needed.
- Administers fairly all Company policies and procedures, both written and unwritten.
- Perform other functions as required or assigned.
PREFERRED EXPERIENCE/SKILLS:
- Minimum five years related experience, including some administrative and/or supervisory responsibilities and exposure to marketing, engineering, and accounting.
- Bachelor's Degree or equivalent experience.
- Ability to organize, plan, motivate and control system's overall performance. Management-oriented with the ability to perform professionally at this level.
- Up-to-date knowledge of technical developments in the industry.
- Valid driver's license with satisfactory driving record.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Work Location: One location
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