Digital Experience Project Manager Job at Breezeline
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
Regular
Job Description :
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘
Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the 8th largest Internet provider in the United States, Breezeline provides Internet, TV, Voice, and enterprise business services to more than 450,000 business and residential customers across twelve states. Headquartered in Quincy, MA, Breezeline is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX: CCA).
Why Work At Breezeline?
As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values – How we act
We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.
Job flexibility: We think everything you do matters – at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
Position Profile:
We are looking for an experienced project manager to join our digital experience team that will be instrumental in developing our portfolio of web properties, apps and digital assets.
In this role, you'll be working cross functionally with marketing, IT, product and customer experience stakeholders to deliver products and experiences that are customer centric with priorities clearly defined and supported by sound analytics.
The Digital Experience team’s objectives are to support Breezeline’s marketing objectives to aggressively increase web sales, increase web channel contribution and increase customer satisfaction through delivering industry leading digital self service solutions.
This position reports to the Director of Digital Experience
Responsibilities:
- Work with product owner, internal stakeholders and clients to take concepts and turn them into requirements with enough detail for accurate scoping.
- Work with product owner and stakeholders to map the present and future state of the customer journey.
- Develop the processes and models for identifying and tracking all the requirements, steps, resources and dependencies of each project, including negotiating timelines and deliverables with colleagues in higher positions.
- Create a budget for each project based on scope of work and resources needed. Manage the project according to the budget and identify risks that may lead to budget overrun.
- Attend regularly scheduled sprint/iteration planning and reviews with internal and third party development teams. Understand what items will be delivered in each sprint and how that impacts the overall project timeline. Identify areas to improve and support each sprint.
- Anticipate roadblocks and work proactively to prevent them from becoming blockers. Take an active role in mitigating or eliminating impediments to successful completion of sprint goals by holding teams accountable for their commitments and leveraging internal and external resources to improve capacity. Use post mortem analysis to constantly improve ability to identify roadblocks and improve productivity.
- Communicate with stakeholders including senior leadership weekly regarding any scope changes, blockers, or changes to project timeline using a project summary that is easily digestible.
- Take a primary role in inspecting and evaluating quality of deliverables and make the call on whether to accept or reject delivered solutions.
- Develop and maintain partnerships with internal and external resources.
- Manage communication with all team members/leads making sure deliverables and deadlines are clearly communicated and understood
- Understand the present and future state of technology stack and data flow.
Qualifications:
- 2+ years of digital project management experience.
- Have practical experience with Agile methodologies and the Scrum framework. Keep abreast of Agile/Scrum best practices and trends.
- Capability to provide project planning and leadership skills, taking a concept and driving to implementation, with a focus on people, process, and service delivery.
- Track record of collaborating with a large and varied group of cross-functional teams and partners to tackle ambiguous problems and make forward progress.
- Strong ability to multi-task and context-switch with ease, in a fast-paced and ever-evolving organization multiple work streams and multiple projects.
- Adept at establishing trusting relationships with both internal and external partners.
- Ability to communicate effectively with technical and non-technical individuals.
- Proven track record of presenting to and influencing senior management.
- Passion and commitment to diversity and inclusion inviting diverse perspectives, promoting and inclusive work environment.
Education:
- Bachelor’s Degree Preferred
Available Benefits:
- Competitive salary
- Medical coverage (including prescription and vision plans)
- Dental coverage
- Life Insurance (1x salary at no cost to employee)
- Long and short-term disability insurance (no cost to employee)
- Voluntary employee, spousal, and child life insurance
- Company recognized Holidays with additional Floating Holidays
- Paid Time Off (PTO) programs
- Comprehensive Flex Work Policy
- 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
- Participation in the Employee Bonus Plan
- Participation in the Cogeco Stock Purchase Plan
- Complimentary and discounted broadband services (for those in our service area)
- Tuition Reimbursement
- Headspace Membership
- Opportunities for LinkedIn Learning subscriptions for select colleagues
#LI-Remote
Location :
Quincy, MA
Company :
Breezeline
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at
inclusiondiversite@cogeco.com
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