Required Qualifications

• BA/BS degree or a combination of related education and work experience to equal at least four years.
• Desire to learn about supporting enterprise IT data centers
• Willingness to learn about SAFe Agile methodologies
• Ability to work independently to define and complete projects
• Action-oriented with an energy and enthusiasm for taking on new opportunities and challenges
• Commitment and ability to build strong relationships with stakeholders and deliver effective solutions
• Ability to lift light to heavy weight, up to 50 lbs.

Preferred Qualifications

• Network and computer troubleshooting skills
• Previous experience working in an enterprise data center environment
• IT certifications such as ITIL, A+, Network +, Security+, Low Voltage, or vendor support certifications from Dell, HP, or Lenovo
• Exposure to Lean/Agile principles or Scaled Agile Framework (SAFe)

Compensation: $60,000 - $65,000 DOQ

***Please note - we are looking to fill 2 positions***

Position Overview:
At the University of Minnesota (UMN), we are dedicated to changing lives through research, education, and outreach. The Office of Information Technology (OIT) – the University’s central IT department – offers an environment of trust, collaboration, and mission-focused work. Join our team and help us make a positive difference to the University as a first level Data Center Infrastructure Operations professional.

This position is responsible for all day-to-day operations within a live production enterprise environment. Ideal candidates will maintain cleanliness, security, and compliance throughout our facilities. They will assist the other teams as needed to maintain the maximum functionality of equipment within the environment as well as assist senior data center staff.

We Offer:
MN State Retirement System (MSRS) pension plan - tax deferred.
13 paid vacation days per year (starting accrual rate), in addition to 13 paid sick days and 11 paid holidays.
Reduced tuition opportunities covering 75% - 100% of eligible tuition.
Excellent and affordable health care benefits (2023 Enrollment Guide)
Wellbeing program with opportunity to earn lower health care rates.
Annual merit increase program.

Responsibilities

• Coordinate with cross-functional teams to support and maintain stability and security of data center spaces, core node sites, and IT/Network closets.
• Plan, design, consult, and execute small to medium Data Center projects
• Create, track, maintain, respond, and resolve Data Center related incidents, service requests (Moves, adds, and changes), change
• Participate in post-mortems and after-action reviews in response to service outages or failures.
• Monitor, and maintain Data Center IT and facility infrastructure and tools
• Support the onboarding, coaching, mentoring, training, coordination, and work direction of student employees of the Data Center team
• Create, maintain, and review documentation related to Data Center projects, operations, procedures, and metrics
• Maintain environments that adhere to highly restricted data (HIPAA, FERPA, PCI, NIST 800-171, CMMC Level 2, etc.) as required and review/remediate security audits
• Participate in on-call rotation, which involves carrying a communication device and is expected to respond during non-business hours to resolve production problems and perform scheduled off-hour activities.
  

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to comply with the University’s Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit: https://safe-campus.umn.edu/return-campus/get-the-vax

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. #Dice