Customer Solutions Representative (Remote)

BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees.

At BIOTRONIK- We have a passion for solving puzzles and saving lives. We emphasize teamwork and embrace challenges; where others may see a problem, we see an opportunity to shine. We are adding to our team of Customer Solutions Representatives at BIOTRONIK. We are looking for passionate people – the kind who take pride in finding solutions and achieving successful results. We are looking for people who share our passion for solving problems and working together. If you have a knack for communicating and connecting with people quickly (i.e. baristas, co-workers, customers) and can resolve a “problem” without anyone’s heart getting broken, this is the place for you. Come join our team and help us provide world class customer service to our patients, medical clinics, hospitals, physicians and our exceptional BIOTRONIK field representatives.

This is a fully remote position, with the option of some in person training and support at our Lake Oswego, Oregon office.

Your Profile

• Strong communication skills, both via phone and written, are essential.
• Phone experience, CRM or cloud based phone system experience is preferred - especially expertise in talking with customers (i.e. patients, health care clinics, hospitals, physicians, and sales field) on the phone.
• Ability to multitask and to prioritize well is absolutely necessary.
• Exceptional judgement to thrive in ambiguous situations.
• Flexible schedule.
• Loves challenge and is constantly striving to improve.
• Proficient MS Office skills (Word, Excel).
• Prior healthcare industry experience a plus.
• Bachelor’s degree preferred but not necessary

• Ability to work autonomously effectively.
• Secure home work area.

What we offer

• 50 years of innovation, US headquarters, Lake Oswego, OR
• Career path- we will partner with you to support your growth
• Strong, creative and enthusiastic leadership
• Fast paced and team based work environment
• Cutting edge technology tools invested to help you get the job done
• Part time schedules
• Competitive pay in the marketplace

Physical Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.

Location: Lake Oswego, OR | Working hours: Full-time | Type of contract: Undefined

Job ID: 57050 | BIOTRONIK Inc. | USA

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.