Overview

The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service. The CSR acts as a liaison between the customer and BYX, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.

Responsibilities

• Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
• Check in all carriers for appointments and ensure quality and accuracy of process
• Accurate input and verification of merchandise receipts on a timely basis
• Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
• Generating and retention of all required reporting for the customer and BYX
• Processing customer orders on a timely and accurate basis according to customer request.
• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Constant communication with warehouse to ensure customers demands are being met

Qualifications

Education/Experience

• High School Diploma or GED required.

• Must have at least six (6) months of experience in a customer service role.
• Experience with working with a warehouse management systems (WMS).

Knowledge, Skills and Abilities

• Strong communication both verbally and in writing, especially through e-mail and over the phone
• Strong interpersonal skills
• Good problem solving and prioritizing skills
• Ability to effectively manage and resolve conflict
• Attention to detail to prepare and maintain accurate records and reports
• Ability to follow both written and verbal instructions
• Technology savvy
• Proficiency with Google Docs, Word, and Excel, are preferred
• Comfortable working in both office and warehouse environment with wide temperature ranges

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Gardena, CA 90248: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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