Why join DePaul?

Established in 1898, DePaul is the largest Catholic University in the United States. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities.

The Perks

• Working for a well-established University that values diversity and inclusion.
• Medical, dental, and vision benefits.
• Generous paid time off, sick time, holidays, floating holidays, and more!
• Matching retirement plan up to 10%.
• Tuition waivers for employees and dependents!
• Full-Time Benefits

Job Pitch

Working in customer service requires patience and listening skills; providing outstanding customer service requires dedication. As a DePaul Central Specialist (Customer Service Representative), dedication to our students and their families is what sets us apart from any other customer service position you’ve held. Serving 23,000 students and parents, you are the front and center knowledge holder of the University. You will accurately and proactively provide outstanding customer service resolution to inquiries involving the financial aid, registration, and payment processes that lead to retention.

What You’ll Do

• A successful DePaul Central Specialist loves helping others! Our ideal candidate must be a service-oriented generalist who can find and relay correct information on a variety of topics to a diverse population.
• You know how to help customers, even when they are stressed or upset. You have the skills to stay calm, be patient, show empathy, and deliver the help they need without taking it personally.
• You have the ability to pivot and change gears within a moment’s notice. From staying up-to-date with changing policies to relocating offices, you stay positive and redirect as needed.
• The right candidate will be comfortable communicating through multiple channels, including in-person, email, chat, virtual, and phone.
• In 6 months, you will be able to comfortably navigate our CRM (Customer Relations Management) and other databases.

What You’ll Need

• 1+ years of customer service experience.
• Knowledge of or willingness to learn, understand, and accurately abide by and explain regulatory compliance standards related to FERPA and federal financial compliance.

Time and Place

• Staff will work on campus for designated times weekly as well as remote for other days.
• Campus locations may vary.
• Staff may be asked to work evenings or weekends for special events.

Bonus Points For…

• A well-written and thoughtful cover letter.

Diversity and Inclusion Statement

Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:
Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Required COVID-19 Vaccination:

Employment at DePaul University is contingent upon receiving all recommended doses of the COVID-19 vaccine or having a valid religious or medical reason not to be vaccinated. To request a religious or medical exemption, please email employeerelations@depaul.edu.

Mandated Reporting of Child Abuse & Neglect:

Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:
Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act

Title IX Contact Information
Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX responsibilities. The Title IX Office is on the Lincoln Park campus on the 3rd floor of the Student Center, 2250 N. Sheffield Avenue. The Title IX Office can be reached at 312-362-8970 or titleixcoordinator@depaul.edu.

DePaul University is an Equal Opportunity / Affirmative Action employer . All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.