*This position will start in the Irwin area and after training you can go to the Murrysville or Penn Hills location

Job Details:

• Contract to Hire
• Daylight
• 8:00 AM – 4:00 PM; 30-minute unpaid lunch time
• $15 and up based on experience.
• Onsite

Duties/Responsibilities:

• The Customer Service Specialist will be responsible for taxpayer calls (inbound and outbound) regarding inquiries about their accounts and/or taxes being collected.
• Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.
• Customer service is provided in person or via the phone.
• Utilize knowledge of tax types collected
• Utilize knowledge of municipalities and school districts for which taxes are collected.
• Ability to modify address changes and create new accounts.
• Process payments for multiple tax types
• Ability to sufficiently memo the Keystone taxpayer service applications
• Expand job knowledge and develop expertise to progress forward in job development.
• Office Key holder
• End of day bank deposits
• Demonstrated ability to listen and retain knowledge.
• Ability to accurately and attentively complete detailed tasks
• Keep up to date regarding changes in daily responsibilities or job processes.

Education and Experience:

• High school graduate or have an equivalency certificate (GED)
• Associate or bachelor’s degree in related business major is a plus.
• Previous customer service call center experience is preferred.
• Any call center experience is highly desired.

Additional Requirements:

• Bi-lingual in Spanish a plus
• Moderate computer skills
• Moderate level research
• Problem-solving/Reasoning
• Typing Speed- At least 40 Word Per Minute--*Be willing to submit typing scores along with resume
• No time off within the first 10 days (due to training schedule)
• Business casual dress code including jeans and tennis shoes permitted.

Job Type: Full-time

Pay: From $15.00 per hour

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Irwin, PA 15642: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to pass a background screen?
• Are able to type 40 WPM and use 10-Key 5500 KPH or better and willing to submit typing scores?--Required to submit after phone screen to be considered

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Typing: 1 year (Required)
• 10 key typing: 1 year (Required)

Work Location: In person

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