Customer Service Representative Job at Penn Highlands Healthcare
Overview:
AS THE CUSTOMER SERVICE REPRESENTATIVE, you'll be under general supervision, the HME Customer Service Representative (CSR) acts as the first point of contact for our patients. A CSR is responsible for the timely processing of all new patient accounts. To coordinate scheduling of DMEPOS (durable medical equipment and supply orders) items by establishing/obtaining medical necessity documentation from referral sources, maintenance of patient files, the production of delivery paperwork and continuous courteous communication between internal departments, our patients, and professional providers necessary for patient satisfaction. Maintain a positive attitude and conduct yourself in a positive manner to all.
Has duties such as but not limited to:
Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statista Inc., the world-leading statistics portal and industry ranking provider.
AS THE CUSTOMER SERVICE REPRESENTATIVE, you'll be under general supervision, the HME Customer Service Representative (CSR) acts as the first point of contact for our patients. A CSR is responsible for the timely processing of all new patient accounts. To coordinate scheduling of DMEPOS (durable medical equipment and supply orders) items by establishing/obtaining medical necessity documentation from referral sources, maintenance of patient files, the production of delivery paperwork and continuous courteous communication between internal departments, our patients, and professional providers necessary for patient satisfaction. Maintain a positive attitude and conduct yourself in a positive manner to all.
Has duties such as but not limited to:
- Maintain a working knowledge of products and services offered.
- Provide courteous customer service by answering phone, greeting, and assisting all patients and referrals in a timely fashion and provide necessary applicable follow-up.
- Review inbound fax.
- Verify Durable Medical Equipment (DME) insurance coverage and benefits prior to order completion.
- Obtain, file, and review clinical documentation for medical necessity.
- Generate sales orders in the database.
- Prepare supplies/equipment for pickup.
- Create purchase requests and purchase orders.
- Obtain Prior Authorizations if needed.
- Collect deductible and patient coinsurance.
- Troubleshoot the performance of equipment and educate patients of misuse and care.
- Conduct cash register opening/closing and reconciliation.
- Measure patients for fitting with equipment/supplies.
- High School Diploma or equivalent
- Adhere to all HIPAA and corporate policies
- Must pass a company Background Check
- Prior Health Care and/or Customer Service experience preferred
- Excellent communication skills with high attention to detail
- Meets company minimum standard of Background Check
- Comply with Company Employee Manual
- Comply with company policies, procedures, and compliance.
- Comply with all company, state, and federal policies, laws, and regulations, including HIPPA
- Maintain positive attitude and conduct yourself in a professional, ethical, and knowledgeable manner toward supervisor, patients, referral sources, co-workers, colleagues, subordinates, and members of the public: everyone
- Report to work regular, timely and gives advanced notice to supervisor for time off
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.