About Solar Wholesale:

Solar Wholesale was founded in 2016 as a disrupter in the industry. We noticed that many companies were not being transparent about the true costs of going solar and that a large portion of the public felt like solar, as an industry, was a scam. We wanted to pull back the curtains and focus on education to allow our customers to make the best decisions possible for their financial and sustainability goals.

• Niche: We provide a custom DIY Solar Kit “in a box” to our customers. Our DIY solar kits are sold nationwide.
• Winning Scenario: Selling a DIY Solar Kit is a home run option in this industry. The homeowner receives wholesale pricing and cuts the costs of installation. We provide a white glove service throughout the entire process.
• Customer Focused: We provide exceptional customer service with a focus on quality and delivery.

We strive to provide a culture of employee engagement, collaboration, participation and open mindedness. Our employees steer the company with their creative ideas and willingness to participate in a team environment. At Solar Wholesale we are a small team and each individual plays a large part in our daily success.

Role Responsibilities:

As the Customer Service/Experience Manager your primary role is to represent the customer to ensure they receive the best quality care throughout their solar coaster journey. This position is responsible for but not limited to;

• Track and ensure we maintain a 24 hour response time
• Oversee refunds and cancellations
• Schedule service calls for warranty related issues
• Meet goals for monthly Google Reviews
• Handle escalated customers
• Internal training to enhance customer service
• Run a weekly team meeting
• Preside over the handoff between Sales and Project management

Requirements:

• Customer Service/Experience Management preferred but not required. The right attitude will determine individual success
• Minimum 40 hrs work week in office
• Emailing, texting and outbound calls required for communication
• Self motivated and driven
• Reliable form of transportation
• Preferred but not required experience; Gmail, CRM Platforms, Google Drive, Reporting, managing a team of 4-8 individuals

Compensation: Base Salary + Bonus

• Base Salary = $20-$25 per hour based on experience
• Monthly Bonus

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• West Jordan, UT 84088: Reliably commute or planning to relocate before starting work (Required)

Experience:

• CRM software: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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