Customer Service - Account Specialist Job at Ansell
Customer Service - Account Specialist
-
(
30005888
)
Description
Why Ansell?
Why Ansell?
Ansell is a leading global provider of protection solutions designed, developed, and manufactured to meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives. Driven by passion and ambition, we have developed a comprehensive strategy to change our business and build a more sustainable future. We have declared sustainability as the foundation of a new purpose fully integrated into our business strategy at Ansell: Thinking of People and Planet First. Ansell’s vision is heavily focused on Diversity, Equity, and Inclusion to create safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality. Ansell’s purpose is protection in every way! Come join a trusted market leader!
What will you get from Ansell?
- Competitive compensation plan, base salary, and annual incentive
- Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
- 401-k plan with company match
- Paid time off (vacation, sick and personal days) 12 paid holidays
- Continuing Education Reimbursement
- Flexible and hybrid work model
- Regional Diversity, Equity & Inclusion committees
- Green office concept
- Collaborative and Innovative work environment
Ansell is looking for a Customer Service - Account Specialist to join our team in
Chatsworth, CA
!
About this opportunity
The Customer Service - Account Specialist will nurture customer relationships, retain and grow Healthcare customer base interested in purchasing Ansell’s safety products while providing accurate order processing and fulfillment.
Role Profile:
Position Title: Customer Service – Account Specialist
Job Location: Chatsworth, CA
Salary Range: $25 - $28/hour
Job Type: Full-Time
Status: Non-Exempt
Reports to: Senior Supervisor – Customer Service
Specific responsibilities include:
- The Account Specialist acts as primary point of contact for field sales representatives and customers.
- Provide customer support by analyzing and processing orders, responding to customer and field sales requests and inquiries.
- Collaborate with cross functional business partners including Supply Chain, Finance, Marketing and Distribution Centers to facilitate a best-in-class customer experience!
What would this role look like in detail?
- Manage the order lifecycle process via phone, fax or email for all customers in assigned portfolio of accounts (Healthcare, Distributors, End-Users, Global, National and Regional partners).
- Enable customer retention by establishing and fostering sustainable relationships through open and proactive communication with internal and external customers.
- Monitor order patterns and proactively contact customers to prompt reorder.
- Document, report and monitor quality and service complaints; ask questions to help determine root causes, capture all required customer and product information, provide timely response and confirm resolution.
- Partner with acute field sales team to oversee and manage the customer experience for all customers in the United States.
- Perform outbound selling initiatives to upsell current customers in corresponding product categories as directed by marketing.
- Support marketing initiatives by tracking lead volume, source and conversion rate.
- Proactively partner and collaborate with cross-functional business partners to provide a seamless customer experience and achieve departmental KPI’s.
- Represent Ansell as the global product innovator by providing technical product expertise, recommending solutions that meet customers’ protection needs.
What will you bring to Ansell?
- 3+ years Customer Service experience
- Experience using CRM database (Oracle and/or Fourth Shift) experience a plus!
- Associates degree or equivalent experience
- Salesforce and/or Trackwise Digital experience a plus
- Proficiency with MS Office.
- Strong communication, organizational and interpersonal skills
- Work well under pressure in a fast-paced environment with a demonstrated problem solving and analytical skills.
- Ability to handle frustrated customers with patience and diplomacy, continually looking to find solutions in the best interest of the customer and the company.
Our Commitment to Diversity Equity and Inclusion:
When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we are sensitive and thoughtful and provide an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it’s what drives us to serve our customers and stakeholders with pride, and it’s also what differentiates Ansell. We believe everyone, no matter how that person self-identifies, deserves an opportunity to achieve success.
Ansell’s Mission to Sustainability:
Safety culture is what we believe in! Protecting people and Protecting the planet through innovation and sustainability is what we are passionate about. We pledge to minimize use of packaging materials and facilitate effective disposal by making them 100% recyclable, reusable or compostable by 2026. We have set impressive sustainability targets for our operations, including zero waste to landfill from manufacturing facilities by year-end 2023. We are renewing our water stewardship strategies and committing to a 35% reduction in absolute water withdrawals across our plants by fiscal year 2025. We are committed to achieving Net Zero within our operations by 2040. This is supported by a mid-term target to reduce our operational emissions by 42% by 2030. Among the founding members of Responsible Glove Alliance (RGA), we are devoted to improving labor standards alongside our partners. Ansell’s long-term decarbonization strategy focuses on shifting to renewable energy sources, product and business model innovation, and reduced reliance on synthetic raw materials.
Thinking of people and planet first, we strive to ensure the safety of our environment and the safety of the people with whom we share this planet!
Equal Opportunity Employer:
Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.
Primary Location
: United States-California-Chatsworth
Work Locations
: US CA Chatsworth 9301 Oakdale Avenue 9301 Oakdale Avenue Suite 300 Chatsworth 91311
Job
: Sales
Organization
: Healthcare GBU
Schedule
: Full-time
Employee Status
: Regular
Job Type
: Standard
Job Level
: Associate
Job Posting
: Mar 16, 2023, 1:24:22 PM
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