CUSTOMER EXPERIENCE SUPERVISOR

At Fortuity, you can make a difference! We’ve created a different work experience, which results in more satisfied team members with career paths and bright futures. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced specialists.

We’ve created a different work experience by celebrating the successes of everyone, resulting in more satisfied team members with career paths and bright futures. This core belief means Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced specialists.

Check us out at Facebook/fortuitycalling or our website, fortuity.com, and you'll see why our agents love what they do!

We have an exciting opening for a Customer Experience Supervisor. The right candidate is a self-motivated individual who thinks like an entrepreneur, constantly innovating and driving positive change to influence and shape Fortuity’s culture.

The person in this role will lead and supervise a team of Customer Experience Specialists to deliver an inspiring and unique customer experience through service that is helpful, friendly, efficient and knowledgeable.

Here's what success in this role looks like:

• You create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams and focuses on creating an exceptional customer experience
• You deliver results though exceptional decision quality and problem solving, an extraordinary customer focus on analytics and the development of Customer Experience Specialists and Team Leads, focused on the customer experience
• You train, coach and develop your associates to grow their careers
• You're energetic and inspiring - always encouraging others to be the best version of themselves while demonstrating openness to change and commitment to personal/professional growth
• Monitor information to identify gaps and drive continuous performance improvement
• Support the resolution of escalated customer issues and report trending issues
• Direct interaction with client as directed in a professional and knowledgeable manner
• Execute day-to-day duties including real-time workflows, reporting and QA
• Maintain a high standard regarding attendance and punctuality at all times regarding assigned shifts and meeting
• Other duties as assigned

You're qualified if you have:

• 3+ years of customer service supervisory experience
• Demonstrated leadership and team development skills
• Sound judgment and problem-solving skills
• Customer-focused attitude, with high level of professionalism and discretion
• Excellent communication skills across all channels
• Self-starter who thrives when collaborating with teams
• Coaching and mentoring skills

We are located in Franklinton at 775 West Broad, just west of downtown on a major COTA bus route. We have free parking in our own parking garage and convenient access to multiple freeways. Many on-site benefits are also available to our team members.

Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type:

• Full-time (8 hour shift)
• Days
• Monday to Friday

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent

Job Type: Full-time

Pay: $50,000.00 - $52,000.00 per year

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