Customer Care Specialist - Decatur, IL

Decatur

IL - Illinois

Sales, Customer Service & Origination

CUSTOMER CARE SPECIALIST - Decatur, IL
ADM OILS, GLYCERIN & GLYCOL
This is a full time non-exempt position.
The successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and sales staff. Will have daily exposure to customers in a fast paced environment and will be responsible for managing all aspects of customer accounts. Representatives will have exposure to order entry/scheduling, accounts receivable, inventories and logistics management.

RESPONSIBILITIES

• Work in an extremely fast paced sales environment

• Establish & maintain top-notch relationships with all customers

• Interact with customers regarding orders, changes, concerns, & documentation needs

• Follow through on logistics for shipments from origin to destination (bulk & packaged)

• Enter and maintain sales and purchase contracts

• Process invoices and closely monitor all accounts receivable

• Research & bill truck detention charges to customers

• Research & obtain resolution of customer issues

• Effectively manage positive relationships with Account Managers, Plants, Supply Chain, Transportation & Technical Services

• Cross training on all CSR responsibilities

• Other reasonable tasks as assigned by supervisor

REQUIREMENTS

• Ability to multi task is crucial to being successful in this job. Must adapt and perform consistently in a fast paced environment while maintaining a friendly & positive disposition.

• Exceptional verbal, written communication, & organizational skills

• High regard for accuracy and attention to detail

• Ability to collaborate well in a team environment. Must be committed to group goals and objectives and continually seek to improve

• Must be able to receive direction from others and work independently while managing priorities

• Must be able to confidently make complex decisions & problem solving which impact all aspects of the business

• Proficiency in Microsoft Excel, Word, Power Point and Outlook required

• Would prefer candidate with strong working knowledge of ADM systems , to include but not be limited to: IBM (OPGO, APGO, A0GO, FCGO, PCGO), MDM Hub, Get Paid, etc. With the ability to learn web based & other computer applications as needed.

• Actively expand knowledge of customer business and market conditions

• Prefer 2+ years of experience with customer service

• Proficiency in clerical skills including keyboarding, data entry, filing, scanning, faxing and photo copying

• Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling, as well as clearly communicating via the telephone & email.

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ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.

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