Customer Care Representative

AME Landscape Companies is one of the most dynamic landscape companies in the Phoenix area. Our Customer Care Team works directly with our customers, managers and crews, providing excellent customer service. At AME Landscape Companies, we work better together, as One Company, One Team, One Family!

As a Customer Care Representative, a typical day might include the following:

• Creating and ensuring that every customer contact is an outstanding experience.
• Provide an outstanding Customer Service experience through navigating solutions for both field employees and the customer via telephone, email or CRM.
• Execute jobs/work orders promptly and accurately.
• Respond and resolve complex customer requests and inquires.
• Educate customers on AME Landscape Companies policies and procedures, as well as the services we offer.
• Resolve issues, gather and provide information; always offering assistance and solutions.
• Basic account maintenance including: work order-entry, job scheduling, completed jobs, printing time sheets, GPS reporting, and calendar reminders
• Log workorders reported from field, customers and office staff
• Scheduling work orders and irrigation techs. Sending schedules to Area Managers and Techs as needed.
• Relay information to field and/or customers
• Gathering information, paperwork/pictures from field to complete for billing. Scan in completed work orders
• Close out completed work orders in CRM
• Print work orders for field employees
• Touch base with Area Managers on completed/not completed work orders. Reschedule and/or update missing information.
• Update employees and crews.
• Irrigation and work order reports.
• Collect information from field employees and following up with customers
• Sending estimates/NTE amounts for irrigation repairs to customers for work approval

What we can offer YOU:

• Hours of work: 7:30 AM – 4:00 PM (Monday thru Friday)
• Hourly Wage (depends on experience)
• 401(K)
• Medical, dental, vision, life insurance.
• Paid vacation and sick time.

This job might be your perfect fit if:

• You are a motivated and driven individual who takes pride in their work and wants to make a difference.
• You are comfortable in a fast-paced environment where you will use several computer programs and applications to resolve customer requests (multi-tasking).
• You are a problem solver who loves finding creative solutions.
• When you don’t know the answer to something, you work hard to find it.
• You enjoy learning new things, can learn quickly, and are adaptable to change.
• Bilingual in Spanish is preferred!

You must meet the below requirements to be considered:

• High School Diploma/GED.
• 1 year of experience with Internet Explorer, Microsoft Office, CRM, navigation between software and programs.
• 2-3 years of Customer Service experience.
• You are able to work in a fast-paced, customer interaction environment, with the ability to sit for long periods of time, taking in-bound calls.
• Clear written and oral communication skills and comfortable talking on the phone.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person

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