Position Summary:

The Customer Care Team is the sister to the Service Department. They provide active, responsive, and friendly phone support to Service in order to synchronize and enhance customer communication between all parties during the repair process.

Essential Functions:

• Answer incoming calls and voicemails to ascertain need for repairs and services by actively listening to customer’s description of symptoms, and clarifying description of problems
• Prepare work orders for Service Advisors and accurately collect pertinent information; coordinate check-in process as needed
• Suggest supplemental services and accessories as appropriate
• Maintain customer rapport by explaining the service process and reviewing expectations for repair and return of unit
• Provide ongoing problem solving techniques to ensure complete customer satisfaction from initial call to return of unit
• Successfully coordinate timely communications between Service Advisors, other service team members, and customers to guarantee continuity of service
• Update job knowledge by participating in educational opportunities, such as reading manufacturer publications

Education, Experience and Work Requirements:

• A high school diploma or equivalent degree is required
• At least one (1) year of experience in a customer service-related position
• Must be able to pass a pre-employment drug screening

Knowledge, Skills and Abilities:

• Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions
• Ability to listen insightfully and convey information verbally and in writing
• Exhibits passion over work with a can-do attitude, and maintains calm and steady performance under pressure
• Ability to adjust to changing priorities through efficient and productive planning and organizing
• Excellent computer and data entry skills, including proficiency with Office and using phone systems
• Works effectively both alone and in a team environment, and establishes collaborative working relationships with peers and staff

Compensation

$40,000-$45,000 annually

About Colton RV

Based on a recent survey, 65 million Americans plan to take an RV trip within the next year! Although the RV Industry has never been more popular or growing at such a fast rate, it has always been an industry centered on fun, family, friends, and making life long memories.
Colton RV is a family owned RV Dealership in Western New York that has been in business for nearly 60 years. With three locations and over 140 team members, the Colton RV team has helped RV’ers find the right travel trailer, fifth wheel, or motorhome to help them enjoy life.
At Colton RV, we define our success by helping customers and fellow teammates reach their destination, whatever that may be. Members of our team are humble in putting the needs of others first, they are driven to serve and driven to achieve, and they recognize the importance of making sure everyone they interact with feel like they really matter.
If you share these values and want to join a fast paced, exciting, and growing company, apply for any open position in our Sales, Parts, Service, or Administrative departments today and join the team!

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

MEyxz2ghvg