CRM Operational Specialist - 18160

Your opportunity awaits at Associated Food Stores. If you want to work for a growing company with over 75 years of success, join our award-winning team! The AFS Corporate Headquarters, located in Salt Lake City, Utah, boasts numerous career opportunities in a fast-paced and ever-changing industry. Team members enjoy great benefits like tuition reimbursement, health insurance, 401(k) matching, employee discounts, and paid time off. Be part of a company that truly cares about your personal growth and giving back to the community through meaningful service and charitable giving.

JOB SUMMARY

CRM Operational Specialists are responsible for leading and motivating retail team members to ensure they are giving the best customer service possible. They are responsible for maximizing front-end operations and controlling front-end expenses while ensuring that all customers receive excellent customer service. A CRM Operational Specialist also contributes to the growth and development of retail team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that all retail store customers are acknowledged, have their needs met, and concerns resolved quickly.
• Direct retail store leadership to properly train and develop their respective team(s) through goal setting.
• Ensure proper coordination of the front-end retail team to ensure service goals are met and procedures are followed.
• Audit cash handling procedures to ensure policy and reporting accuracy.
• Assist front-end leadership with forecasting and scheduling to meet customer demand.
• Ensure ecommerce operations and standards are met with proper training and assistance.
• Encourage a service mindset and focus for all retail store teams; be an example to all in customer and servant leadership through friendly and courteous behavior.

POSITION REQUIREMENTS

• High School Diploma, some college preferred.
• Possess a vast knowledge of retail front-end operations and strong customer service along with a willingness to learn.
• Three to five years of retail and customer service management experience.
• Strong leadership, service and analytical skills.
• Able to communicate clearly and effectively in all situations.
• Strong problem-solving and organizational skills.
• Excellent verbal and written communication skills.
• Able to handle multiple projects and tasks with a high attention to detail.
• Knowledge of retail computer systems, MS Word and Excel a plus.
• Able and willing to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
• Regular on-site attendance is required.

Associated Food Stores is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws.