• Loan Officer/Member Experience Relationship Advisor

Why Work for Mainstreet Credit Union?

Because Mainstreet Credit Union has consistently provided stability for employees and members over the span of more than 65 years. Not to mention, Mainstreet Credit Union aims to be the financial home to every member. We continue to strive for a welcoming culture, where our employees are knowledgeable, helpful, and accountable for their position within the team. To achieve this vision, we provide continued training and development opportunities, as well as a friendly environment where members and employees can feel at home. Being a not-for-profit organization, we keep business simple and real. We enjoy sharing in our community, and we always find the most effective way to serve our members and provide full pay and benefits for our employees, even through uncertain times.

In addition to our friendly and welcoming environment, we offer our employees:

• Day-time hours that provide for a healthy work-life balance
• Three weeks of PTO in the first year with a generous annual PTO carryover plan
• A wide variety of insurance options for health, dental, and vision
• 401k with company match
• Company provided life insurance and long-term disability
• Special product perks for employees

Let’s Learn About the Job

Position Overview:

The Member Experience Relationship Advisor connects with new and existing members through an interactive, consultative process that deepens relationships and member loyalty with Mainstreet Credit Union. This individual assembles and evaluates loan applications and decisions within the approved lending authority or presents loan requests for approval as needed. This individual is accountable for delivering an unparalleled member experience by providing efficient and accurate solutions in member service and lending functions. The ideal candidate has strong analytical and financial skills, previous lending experience, and a passion for helping others.

Major Responsibilities:

· Consistently demonstrates Mainstreet’s Values with internal and external members.

· Develop and groom positive member relationships through proactive communications (outbound calls, email, onboarding, follow-up, etc.).

· Consult with current and prospective members to identify current and future financial service needs.

· Cross-sell and recommend credit union products to support the members’ financial needs, including alternative recommendations and solutions when necessary.

· Assess and identify current and future members’ needs to recommend relevant products and services.

· Ensure proper procedural compliance, accuracy, and authenticity of information and documents.

· Assists members with account openings to include checking, shares, certificates, money markets, IRAs, Trust accounts, etc.

· Process and decision loans according to established lending authority and credit union guidelines.

· Meet and exceed goals as established by management.

· Support development of peers through mentoring and job-shadowing.

· Process and audit transactions, including deposits, withdrawals, purchases, transfers, and payments. In charge of maintaining and balancing a cash drawer and adhering to established cash handling and balancing procedures.

· Perform membership maintenance as necessary and required.

· Maintain up-to-date and extensive knowledge of all credit union products and services that are handled by this position.

· Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including the bank secrecy act, anti-money laundering, and elder financial abuse laws appropriate to the position.

· Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in the completion of daily activities, as needed. May occasionally be requested to fill in at other branch locations.

· Performs other duties as assigned by supervisor or manager.

Required Education & Experience:

• High school diploma or general education degree (GED).
• One-year cash handling required
• One-year Sales and/or Advising required.
• One-year financial institution experience is required.
• One-year customer service experience required.
• One to three years of consumer lending (processing, underwriting, or closing) experience in a financial institution required

• Completion of Mainstreet Credit Union’s lending training program(s) and demonstrated ability in lieu of consumer lending experience will be considered for internal candidates

• Ability to acclimate to required systems with accuracy and speed.

• Previous experience with Symitar and Meridianlink preferred.

Knowledge, Skills, and Abilities:

• Exhibit and maintain a high degree of professionalism
• Strong attention to detail, relationship building, and negotiating/problem-solving skills
• Exceptional customer/member service skills.
• Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
• Understanding and use of good judgment.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Relevant computer skills, solid math, and written communication skills.
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds

Preferred Qualifications

• Bachelor’s Degree in Finance, Accounting, Economics, or Business Administration preferred

Physical Requirements

· Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Does require occasional lifting up to 50 pounds

Company Overview

Mainstreet Credit Union began in Johnson County over six decades ago as the Northeast Johnson County Teachers’ Credit Union. Over the years, Mainstreet Credit Union has grown its business by expanding to new locations and acquiring smaller credit unions in the Kansas City area. Today, Mainstreet Credit Union has over 60,000 members, 12 branches across 9 cities, and a much shorter name!

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• What is your desired pay?
• Which branch locations would you be interested in working at? Available: Bonner Springs or Leavenworth

Education:

• High school or equivalent (Required)

Experience:

• consumer lending: 1 year (Preferred)
• cash handling and customer service: 1 year (Required)
• sales and/or advising: 1 year (Preferred)
• financial institution: 1 year (Preferred)

Work Location: In person

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