Job Title

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Accountable for representing the Business in complaint handling deliverables by acting as a liaison between the business, market, and Shared Service

• Acts as a Liaison with product experts within the business (R&D, Clinical, Manufacturing, sustaining) to address product specific issues related to customer complaints

• Global Regulatory Body Support/Liaison ‐ Collaborates with multidisciplinary groups to assist with regulatory inquiries and audits.

• Supports Quality management System activities related to complain handling and complaint data for CAPA, Corrections and Removals (C&R), training management review and internal and external audits.

• Interacts with Leaders to address Business needs related to complaint handling activities.

• Business / process subject matter expert (SME)

• Support audits for complaint handling

• Provides oversight and acts as a liaison with Philips Shared Service.

• Responds to B/M/F questions regarding shared service and provides guidance on product specific concerns

• Facilitates conversations with technical experts to ensure timely completion of escalations (technical investigations, IIAs, CAPAs)

• Escalates concerns to leadership to address aging investigations affecting KPIs (technical investigations, IIAs, CAPAs, risk reviews)

• Collaborates with Shared Service to develop common solution and initiates escalation when required

• Provides additional support to their manager for requested activities

• Responsible for representing the Business in complaint handling deliverables by acting as a liaison between the business, market, and Shared Service

• Has wide‐ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

• Distinguished by additional specialized knowledge in breadth and/or depth, as well as record of success in relevant business process/function.

• Viewed as an expert in the field.

• Has expert level knowledge of company products and services and may be tasked with introducing new concepts.

• Works on issues where analysis of situations or data requires an in‐depth knowledge of organizational objectives.

• Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.

• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.

To succeed in this role, you’ll need a customer-first attitude and the following

• Bachelor’s Degree (science or engineering or equivalent years of experience) and 3+ years of experience in complaint handling, medical device or regulated industry.

• Working knowledge of appropriate global medical device regulations, requirements, and standards, such as 21 CFR Parts 803, 806, and 820, ISO13485, ISO14971, European Medical Device Directive (93/42/EEC), Canadian Medical Devices Regulation (SOR/98‐282), Japanese MHLW Ordinance 169, EU MDR, and ISO 9001.

• Experience in any heavily regulated industries such as pharmaceuticals, automotive, aerospace, etc.

In return, we offer you

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Our benefits can be found here: https://www.careers.philips.com/na/en/total-rewards-at-philips

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran

Philips maintains a drug-free workplace