Who We Are?

Segal Trials, founded in 1998, is a privately held network of five research sites throughout South Florida, conducting phase I-IV research trials with a primary emphasis on psychiatry, neurology, addiction, insomnia, general medicine, vaccinations and more. With a team of over 120 professionals, Segal Trials remains agile and competitive.

Segal Trials is regarded as an innovator and a leader in the advancement of medicine with a strong dedication to the community it serves by spreading awareness about clinical trials as a potential care option.

Why Segal Trials?
When working at Segal Trials, you will be surrounded by passion, diversity, and likeminded individuals who are striving in the pursuit of excellence. We will foster your continued success and you will begin making a difference on your very first day!

JOB SUMMARY

The Community Outreach Liaison is responsible for the execution of the Segal Trials community outreach/recruitment operations by understanding local health beliefs, communicating in the community's preferred language/dialect and being capable of speaking to the social, historical, and political experiences shaping their communities. The Community Outreach Liaison should be intimately familiar with the local communities’ norms, practices, and cultural values, and have unique insights into outreach approaches that will lead to successfully recruiting participants into research studies. The person in this role ensures that community outreach functions support the company in meeting its contract and enterprise goals. This individual approaches their role from a results driven and goal-oriented perspective, approaching their tasks with energy and an innovative mindset to ensure that Segal Trials’ goals are met. The employee in this role works with marketing, the call center, and clinical operations to design and implement patient recruitment programs in the communities surrounding Segal Trials’ sites. The Research Patient Recruiter is responsible for achieving patient participation growth for assigned indications, studies, and for the enterprise.

DUTIES AND ESSENTIAL JOB FUNCTIONS

Personnel

· Complete daily logs of all activities and outreach efforts.

· Understand and are aware of compliant, recruitment and scheduling processes, as well as any relevant regulations & guidelines.

· Full understanding of the Health Information Portability and Accountability Act (HIPAA) and its regulations.

Task Performance

· Support Segal Trials in meeting and exceeding recruitment quality and quantity goals.

· Collate and maintain a log of all currently enrolling studies with key information (i.e., inclusion & exclusion criteria, excluded study medications, potential risks and benefits, required medication washouts & related windows, study compensation, study location, enrollment duration).

· Provide analytical and well-documented recruiting reports to leadership.

· Always maintains participant confidentiality.

· Leverage marketing material for all community recruitment efforts.

· Conduct community outreach, regularly visiting various facilities to build and maintain relationships with referral sources (i.e. assisted living facilities, partial hospitalization programs, hospitals, schools, mental health centers, health clinics, places of worship, non-profits, etc).

· Distribute flyers, cards, emails, and other communications to key referral sources to notify them of currently enrolling or upcoming trial or indication opportunities.

· Contact potential subjects from community sources for upcoming trial opportunities.

· Contact potential subjects from Segal Trials’ database for upcoming trial opportunities in conjunction with the call center.

· Continually identify, propose and implement ways to meet enrollment targets company-wide, including alternate methods and strategies for identifying potential patients.

· Assess whether a subject potentially meets criteria, according to the accepted practice of the company, or forward subject to a call center employee or pre-screener to make this assessment.

· Schedule potential prescreens according to the standard practice of the company and according to schedule availability.

· Provide potential subjects sent to a research facility for a visit or follow up with all information needed, such as staff member names, office location, phone number at location, and directions.

· Contact clinical operations staff to determine subjects research history, as needed (i.e., date of last participation, compliance of subject, names of trials subject has previous participated in).

· Meet with key study team members regularly regarding key points of studies, outcomes of referrals, and feedback regarding quality and volume of referrals.

· Identify trends in community outreach recruitment, including obstacles to success, and report to relevant teams (i.e. Marketing, Recruitment, Clinical Operations, Business Development).

· Attend recruitment team meetings and communicate successes and concerns with current study, site, or executive study enrollment from a community outreach perspective.

Analysis and Reporting

· Identify, propose & implement the most effective reporting tools & metrics to help ensure the success of the department.

· Prepare & analyze community outreach reports and submit to relevant staff for review & action.

· Provide additional reporting upon request (i.e., subjects interested in non-enrolling indications, subjects experiencing schedule conflicts).

Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

Report to duty at physical locations other than the primary assigned location(s) on an as-needed basis. The fluctuating nature of the industry and the existence of multiple physical business addresses mean that employees must be prepared to adjust work location within reason as dictated by business needs.

OTHER SKILLS AND ABILITIES:

· Possesses organizational skills

o Able to prioritize, delegate, direct, support, assign and evaluate others’ work.

o Follows through on assignments.

· Functions well in a high-pressure environment.

· Strong Customer Service orientation.

· Goal and solutions oriented.

· Possesses excellent communication skills.

o Exhibits strong verbal and written communication skills through positive interactions with coworkers, managers, clients and vendors.

· Displays team collaboration skills

o Works effectively and collaboratively with team members to accomplish goals

· Curious and passionate about learning and innovation.

· Skilled at thoughtful risk taking to accomplish tasks.

· Able to balance tasks with competing priorities.

· Able to accept direction and constructive criticism from supervisors and managers.

REQUIREMENTS

· Associate degree or successful completion of a formal medical program preferred (LPN, EMT)

· Flexible hours may be needed to accommodate the needs of the clients - Some evenings and weekends.

· Established relationships with potential referral sources in the community.

· Prior experience in clinical research preferred.

· Ability to read, understand, and interpret medical language.

· Proficiency in English and Spanish preferred.

· Familiarity with Microsoft Office, including Outlook and Excel.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Multiple Locations

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