Position Overview:

The Community Clinical Neighborhood Health Advocate(CCNHA) is responsible for augmenting clinical care with a social determinants of health approach. The (CCNHA) will promote, maintain, and improve the health of patients and their family. Provide social support and informal counseling, advocate for individuals and community health needs, and provide clinical services in the clinical setting within her scope of practice. The CCNHA will enroll eligible pregnant/postpartum women attending the FQHC into home visiting through direct enrollment into Baltimore Healthy Start. The (CCNHA) will also assist with Dyad Care visits and care coordination.

Duties and Responsibilities

· Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.

· Conduct intake interviews with eligible patients, including enrolling and/or referring patients into Home Visiting program. Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found.

· Help patients set personal goals, and attend appointments.

· Ensure patient and family enrolled in health insurance.

· Provide referrals for services to community agencies as appropriate.

· Help patients with transportation and give appointment reminders for visits including specialty care visits.

· Work closely with medical provider to help ensure that patients have comprehensive and coordinated care. Follow up with patients should be continuous from initial identification through closure.

· Work cooperatively with other clinical personnel assigned to the same patient.

· Exhibit excellent working relations with patients, visitors and staff, effectively communicating with all parties.

· Be responsible for providing consistent communication to the Care Management Team including BHS Case Manager and FQHC's Care Management team in order to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.

· Act as a patient advocate and liaison between the patient/family and community service agencies (e.g. DSS, hospitals, etc.)

· Record patient care management information in the EMR (training provided by FQHC and BHS) and other software no later that 24 hours after patient contact.

· Attend regular staff meetings, trainings and other meetings as requested

· Manage assigned caseload of patients

· Other duties as assigned by FQHC and BHS.

Qualifications and Essential Skills:

• Requires a High School Diploma/GED or 8 years of related experience with high risk population in lieu of education.
• CNA/GNA, Phlebotomy or Medical Assistant certification

· Minimum of three years previous work experience interviewing and/or research data collection.

• Strong consideration will be given to applicants that exhibit leadership skills and evidence of concern for the well being of the neighborhoods within the assigned Service Area
• Requires daily, continual personal access to reliable transportation
• Requires the demonstrated ability to speak, hear others and write legibly
• Requires the demonstrated ability to display and maintain a professional, pleasant and respectful demeanor at all times
• Requires the demonstrated ability to be prompt, efficient, organized, pay strong attention to details, and multi-task
• Requires the demonstrated ability to maintain a high degree of confidentiality
• Requires the demonstrated ability to communicate effectively with diverse populations and interact positively with people of varied ethnic, cultural, and socio-economic backgrounds
• Requires the demonstrated ability to follow through with deadlines, paperwork, appointments, etc.
• Requires proficient internet use.
• Requires excellent interpersonal skills.
• Requires completion of University of Maryland Baltimore County (UMBC) Home Visiting Training Certificate Program at employment or within six months of employment.

Licenses, Registrations and Certificates:

Valid MD Driver’s License and reliable transportation.

Valued But Not Required Skills and Experience:

Associates Degree in Human Services or a related field.

• Highly prefer previous working experience in the field of human services or social work.

Job Type: Full-time

Pay: $33,000.00 - $36,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you able to work daily in Anne Arundel County?

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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