The Police Communications and Records Supervisor is responsible for the operations, personnel and equipment within the Communications and Records Division. They train, supervise and evaluate personnel within the division and performs all other related duties as assigned. The supervisor serves as the Custodian of Records and is responsible for managing the records functions, including developing and implementing procedures, maintaining control of records and overseeing the productions of records for the public. The supervisor is expected to maintain proficiency in dispatching and will provide relief dispatchers and fill vacancies from time to time. The supervisor is a member of the department’s executive leadership team that is comprised additionally of the chief of police and two sworn division commanders. In the current organizational structure, the supervisor reports to the chief of police.

**** Certificates: Must possess a California POST Basic Dispatcher Certificate. Possession of a POST Intermediate Dispatcher Certificate preferred. ****

Oversee the day to day activities and operational administration of the Communications and Records Division, including call-taking and Police dispatching, records retention and release and serve as the Custodian of Records. Manage the integration of advanced computer technology such as computer aided dispatch, records management system, telephone and radio communications to ensure efficient and effective service delivery and continually seek improved methods for specialized reporting and records automation. Represent the City with local, regional, State and Federal law enforcement agencies and professional associations regarding complex technical and operational issues. Serve as the official designated representative of the City in roles related to the Records and Communications functions, such as primary contact for the Department of Justice/National Crime Information Center (DOJ/NCIC) for the coordination and information distribution efforts; Custodian of Records to accept and respond to subpoenas duces tecum; and testify in court or other legal hearings. Assist in the development and implementation of department goals, objectives, policies and priorities. Research, prepare and recommend department policies and procedures pertaining to police support activities to endure compliance with laws and make recommendations for improvements. Each of the essential tasks must be performed individually and unassisted by other persons, since this class of employment requires the ability to work alone.

A track record of success and experience in serving as a law enforcement dispatcher, a trainer and preferably some exposure to supervision, such as a lead or acting supervisor.

Knowledge of contemporary practices of supervision including evaluation, discipline, motivation, team building and employee development.

An understanding of and ability to forecast the needs of a public safety communications center, including identifying opportunities for improvement and increased efficiencies.

Ability to identify goals and objectives as well as work plans and auditing to ensure they are achieved.

Creativity in scheduling to ensure adequate coverage based on demands and the ability to balance the individual desires and needs of staff with respect to scheduling.

Experienced in modern public safety dispatch methods and procedures and the ability to create consistency in operations across all shifts and with consideration of varying levels of experience across the work force.

An ability to develop a high performing team that is inclusive and supportive of each member.

An engaged and communicative leader who is willing to work alongside staff to support, mentor and develop them.

Strong communication skills, including written and verbal, and the ability to make presentations, including to the city council and public.

A desire to support the department’s efforts to continually increase community engagement and involve Communications and Records personnel.

For those candidates with minimal records experience, a willingness to rapidly learn and develop the necessary skills to manage the department’s records function.

The ability to balance the administrative demands of the position with the supervisory demands, including maintaining productive relationships with subordinates and being visibly present in the day-to-day operations.

An understanding of the importance of being visibly present, including flexibility in scheduling to ensure a presence across the shifts.

A background in the technology utilized in a modern dispatch center including a strong willingness to learn and to identify ways to better utilize the technology.

The department has implemented some quality assurance systems, including PowerEngage (formerly CueHit), but additional work remains to be done in this area, including implementing a new structured call-taking guide card system that was recently acquired.

Experience: Four years of public safety emergency dispatching experience in a law enforcement agency. At least one year of experience as a training officer or lead dispatcher. Experience with the maintenance and processing of police records is preferred, but not required.

Education: High school graduate or equivalent. Additional coursework education of 60 semester units of college work at an accredited institution preferred.

License or Certificate: Must possess and maintain a valid Class C California Driver’s. Possession of a California POST Basic Dispatcher Certificate. Possession of a POST Intermediate Dispatcher Certificate preferred.