Central Oregon Pediatric Associates (COPA) of Bend, Oregon, the largest pediatric practice in the region, is hiring a full time, Weekend and Evening Clinical Operations Support Specialist in Redmond.

At COPA, the Clinical Operations Support Specialist plays an integral role serving patients at our friendly and welcoming medical clinic for children of all ages. The Clinical Operations Support Specialist works closely with COPA’s Certified Medical Assistants and the Clinical Operations team to ensure the delivery of high quality, patient- centered care. The Clinical Operations Support Specialist is responsible for supporting timely and efficient patient interaction by assisting with inventory, stocking medical supplies for the clinic, maintaining exam rooms and clinical areas and other assigned duties in support of quality patient care.

COPA is a 5-Star Patient-Centered Primary Care Home, the highest designation, and awarded to clinics which integrate advanced, transformative medical processes and proven best practices for positive patient outcomes. We’re proud of our teams which commit to excellence in a supportive work environment where the patients’ needs come first.

COPA is looking for a candidate with a strong work ethic and a passion for the health of each of our patients. The right candidate will thrive in a private practice where they have the opportunity and flexibility to positively impact the life of a child and their family.

The role of the Clinical Operations Support Specialist will include but is not limited to the following duties:

Maintains an in-depth knowledge of principles, practices, standards, and techniques and demonstrates knowledge in accordance with COPA policies and procedures within pertinent laws and regulations in the following areas:

• Assist in the monitoring, procurement, stocking, and proper inventory and maintenance of supplies and equipment.
• Successfully collaborate and work in support of the Medical Assistant and RN team to ensure efficient and quality patient care.
• Escort patients to exam rooms while collecting patient history and vital signs.
• Conduct screening tests and other screening tools; grading them as appropriate.
• Provide necessary medical information at time of visit.
• Demonstrate thorough, concise, and timely documentation in the patient’s medical record related to the care rendered and the patient’s response to that care in accordance with department and organizational guidelines.
• Demonstrate EHR efficiency and knowledge.
• Demonstrate an ability to plan, organize, and prioritize care effectively.
• Successfully work in a fast-paced, changing environment with effective time management and ability to multi-task and prioritize workload.
• Assist with procedures and prepare and sterilize instruments between procedures.
• Turn over exam rooms and clinical spaces following appropriate cleaning protocols.
• Attend and actively participate in huddles and team meetings.
• Maintain confidentiality of sensitive patient information.
• Sustain excellent patient interactions using clear communication and problem-solving skills.
• Maintain acceptable standards of office conduct.
• Punctual, regular, timely, and dependable attendance.
• Other duties as assigned by manager.

COPA employees are a close-knit group that collaborates to ensure all children are well served. We focus on maintaining a culture of high performance in a personable work environment. The right candidate has a history of positive interactions in team environments, and friendly demeanor toward people of all ages and backgrounds. COPA provides a competitive total pay and benefits package.

Qualifications

Education and Certification:

• High school education or equivalent required.
• Phlebotomy certificate from an approved accredited agency preferred
• Certified Nursing Assistant qualification desired.
• CPR and basic life support required at time of hire or within 6 months of hire and must be maintained as a condition of employment.

Experience:

• Epic EMR experience preferred. Proficient with Microsoft Office Suite.
• Bilingual in Spanish and English a plus.

Physical Requirements:

• Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception.
• Must be able to wear appropriate personal protective equipment (PPE) as required.

Working Conditions:

• Work inside in a general medical office setting with ergonomically configured equipment.
• The employee is subject to hazards including a variety of physical conditions such as proximity to mechanical parts and chemicals including odors. The employee has been identified as having the likelihood of occupational exposure to blood and other potentially infectious materials, therefore are included in the OSHA Exposure Control Plan with specification for preventing contact with the above materials.
• Travel between COPA clinics, business office and community partners as required.

As a healthcare employer in Oregon, COPA requires all employees to provide proof of being fully vaccinated for COVID-19 or provide proof for a medical or religious exception.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

COPA expects all team members, from operations to medical departments, to have a deep commitment to the objectives of COPA, support their fellow team members, and provide the best experience for patients. The right candidate has demonstrated a work ethic that exhibits professionalism while exceeding every expectation of service. If this opportunity resonates with you and you can demonstrate a history of high quality, service-oriented performance, we welcome your application! Please submit a cover letter explaining your desire to work in Pediatrics, your current resume and apply online at www.copakids.com.

About COPA - Central Oregon Pediatric Associates (COPA) has provided excellent, comprehensive and compassionate medical care to children in Central Oregon for over 45 years. Our mission is to provide all children with outstanding medical care and exceed their expectations in a friendly and welcoming environment. COPA is a thriving, independent partnership whose healthcare quality measures exceed all medical care facilities in the region. In addition to pediatric primary care services and procedures, COPA’s Pediatric Center of Excellence also provides behavioral health specialists, lactation services, care coordinators, and newborn patient advocates. We’re committed to serving families where English is not the first language and have interpreters at every location and all shifts. COPA hosts in its clinics over a dozen visiting pediatric specialists from children’s hospitals in Portland, Oregon. COPA has four convenient locations in Bend and Redmond, and is open seven days a week with extended hours, and offers 24/7 telephone pediatric nurse advice.