CLINICAL RECEPTIONIST JOB SUMMARY

• Greet and register patients for evaluation and treatment.
• Verify medical insurance and ensure payment due at time of service is collected.
• Provide administrative support to the Manager and other staff as needed.
• Works with billing company as needed.

DUTIES AND RESPONSIBILITIES:

• Provides front office registration duties such as greeting, verifying benefits, HIPAA consent forms, patient demographics, and payment receipt.
• Scans and enters patient information/medical reports in patient files through EHR.
• Handling correspondence provided by insurance companies related to billing.
• Works with billing offices to ensure timely filing.
• Enters patient/service census and survey data.
• Provides medical records to other providers as requested with medical releases signed by the patient.
• Properly log payment and cash receipts as required.
• Maintains adequate levels of supplies for patients such as water, coffee, condiments, and snacks.
• Performs duties to ensure work area is clean and free from hazards.
• Maintains confidentiality of patient and employee-related issues.
• Treats patients and their families with respect and dignity.
• Answers telephone in a polite manner and communicates and when necessary, transfers calls or information to the appropriate staff.
• Performs other duties as assigned or requested.

EDUCATION AND PROFESSIONAL REQUIREMENTS:

• High School Diploma/GED and/or the equivalent combination of up to one (1) year of experience in clerical support.
• CPR Certification is preferred.
• Adheres to dress code; appearance is neat and clean.
• Reports to work on time and as scheduled.
• Works well under pressure; Treats others with respect and consideration; accepts responsibility for his/her own actions.
• Responds positively to management direction.

LANGUAGE SKILLS:

• Able to communicate effectively in English, both verbally and in writing.
• Additional languages preferred.

SKILLS:

• Basic Computer Knowledge.
• Patient/Customer Service.
• Detail-Oriented.
• Multi-Task Oriented.