Build relationships and project manage varied and complex issues:

• Onboard new Health Plan clients – understand the business, their needs and success factors
• Manage Health Plan clients – know/build the life cycle and oversee relationships (e.g. program performance communications, calls, meetings, email, partnerships)
• Be accountable to performance guarantees, contract execution (e.g. ROI)
• Proactively share successes and address opportunities and concerns
• Create strategic roadmap for clients to meet clients program goals

Strong communication/ liaison interpersonal skills (written, verbal and face-to-face):

• Demonstrate polished presence representing RxSS position and our value
• Be a trusted partner for the client – understand and articulate client perspective and needs and share internally
• Work with both internal partners and external clients seamlessly

Facilitate operational development:

• Lead or participate in various cross-function projects, including product innovation and clinical operations
• Create structure in ambiguous experiences, which may be uncovered through growth and scale

Obtain and interpret data to create and present the client story (past, present and future):

• Capture the voice of client, both qualitative and quantitative
• Utilize and create standard and custom reports via multiple data systems
• Build the client story, articulate important themes and messages to cross-organizational teams and amongst the health plan dichotomies

Preferred qualifications include:

• Minimum 2 years of experience in an Account Management, Client Success Management, Healthcare Consultant, PBM, Health Plans or other relative position.
• Experience working in a Software as a Service (SaaS) environment
• Clear understanding of client account sales processes and client lifecycles.
• Experience with the understanding of, execution of and renewal of contracts
• Ability to travel 5 – 10% of the year (estimated once per month)