ABOUT US:

HearUSA is a leader in hearing health. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care.

We are taking a stand and reducing the stigma around hearing loss. HearUSA is committed to our mission to change one million more lives in the next five years through Simply Excellent Hearing Care. As professionals, we’re redefining delivery of hearing care and helping more people take charge of their hearing health.

We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Contributes to meeting or exceeding US Retail budget by increasing demand and retaining current clients through effective outbound calls, proper scheduling and client follow up calls.
• Utilizes 3+, TNS, Returns and other lists to book opportunity appointments and resolve objections concerning price, product or staff.
• Engages with clients in a friendly and enthusiastic manner .
• Makes notes in TCM for every client interaction and communicates with center staff all relevant information in a friendly and cooperative manner.
• Communicates effectively via telephone, text , email and postal mail with clients and potential clients. Follows up with every appointment booked and records results.
• Responds to any center or management request to follow up with client or potential client.
• Promotes our trial program, auditory simulation, same day fits and any current discounts/promotions.
• Offers telehealth services when warranted and in approved states.
• Maintains basic knowledge of hearing loss, hearing instruments, pricing, promotions and aural rehabilitation process.
• Exercises confidentiality as it relates to all business and patient information. Communicates respectfully with all other WSA employees.

REQUIREMENTS:

• Experience interacting with customers/clients, experience in sales environment preferred.
• Experience processing high volume data entry.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to work quickly, accurately and independently to maximize productivity
• Experience with Basic Microsoft Office Skills (Word, Excel, PowerPoint, Outlook).
• Willingness to learn and use new computer programs/applications.
• Experience with team environment and achieving monthly goals preferred.
  
• 1-2 years of experience
  
• Travel: - Light 1-10 days

THIS IS A REMOTE ROLE THAT WILL ACCOMMODATE OUR WEST COAST CLIENTS, WITH THE SHIFT BEING 8:30 AM- 5 PM PACIFIC STANDARD TIME

PAY RATE: $21-23/COMMENSURATE WITH EXPERIENCE

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days & Diversity, Equity & Inclusion Initiatives

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.