Cognizant (NASDAQ: CTSH) is a leading provider IT and BPO services, providing strategic initiatives to a variety of global clients. We are searching for a new Channel Partner Services Lead to orchestrate one of our tech sales operations. This role is 100% remote, as long as you live in the US.

Minimum Qualifications - Industry Experience

• At least 10-15 years of solid experience leading positions in technology companies in a B2B sales context (preferably with cloud technologies)
• 10 years of experience in sales, sales operations, partner enablement and related go-to-market experience functions with a proven track record in the technology industry
• Detailed understanding of ISV (Independent Software Vendor) solutions with the ability to advise on all aspects of the associated sales process
• Experience in the full management lifecycle of technology partners: identification, activation, training, retention, and executing go-to-market activities at scale

Communications & Stakeholder Management

• Excellent written and spoken English
• Excellent interpersonal & client relationship skills
• Frequent interaction with executive leaders
• Ability to influence at the senior management level with effective presentations and proposals

People Management

• Experience in the full people management lifecycle (recruitment, mentoring, performance management etc.)
• Experience leading global teams with multiple management layers and setting direction for the organization

Program & Project Management

• Experience leading programs at a high level, setting direction for the team and interfacing with executive-level leadership in program performance
• Experience organizing and leading programs and projects within the relevant domain using industry best practices

Education Requirements

• Bachelors in a related field required. MBA (preferred)

Primary Responsibilities

• Act as the overall leader and the highest-level escalation point of contact for the program
• Work closely with key stakeholders and Leads to continuously improve service offerings and ensure function is best-equipped to deliver contractual OKRs and KPIs
• Originate, develop, and maintain senior level client relationships within the business organization and client stakeholders
• Drive coaching and knowledge sharing sessions across regions and POD leads.
• Implement cross collaboration and sharing of best practices across teams
• Collaborate with Cognizant internal COEs on a regular basis to ensure proper support, advisory and standard process guidance for key specialty areas (PEX, PitchHub, GPM etc.)
• Ensure that teams adhere to defined key SLAs and metrics to meet quality standards.
• Provide status of operations to Client and Cognizant senior leaders on a regular cadence with business reviews (weekly, monthly and quarterly)
• Lead the PCS program by articulating distinct points of on clients’ business processes and needs in the cloud space
• Provide consultative thought leadership and develop bespoke detailed iterative solutions addressing those requirements
• Identify areas for innovation and efficiency within the client’s PCS Program
• Ensure that industry best practices for the PCS Team are effectively applied to the clients business needs

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.