Milliner & Associates, LLC is one of Indiana's finest Accounting, Finance, Administrative, Human Resource and Customer Service staffing firms.

*As specialized recruiters, we conduct searches for every imaginable accounting, finance and human resource function at every level. We distinguish ourselves with the one-on-one relationships we develop with everyone we serve. Our past and future growth is as strong as the partnerships we build with our candidates and clients.*

Under moderate supervision, provide excellent customer service with timely and accurate information to policyholders, lenders and agents for products and programs. May independently solve problems of limited scope and complexity.

Perform in a fast-paced, high-production, high-volume call center environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications. Responsible for providing contact center support to policy holders and/or agents in a manner that promotes integrity and customer satisfaction in a timely, cost effective manner that is compliant with state regulations and company policies.

Customer Service Representative - Onsite

· Help customers in their time of need by building rapport, responding to, and resolving inbound customer requests in a fast-paced contact center environment.

· Customer Service Representative provides first call resolution for aligned work and route customers’ requests.

· Support agent/customer relationships; maintain each agency's brand.

· Maintain accurate data in appropriate systems to reflect account activity.

· Track and capture information and data per department guidelines.

· Customer Service Representative adhere to standard operating procedures and consistently utilizes resources provided. Stay updated and properly execute upon new information, workflows, and processes.

· Uphold our customer excellence standards by achieving individual goals on average handle time, after call work, quality, adherence, CSAT and reliability.

Job Types: Full-time, Contract, Temporary

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: One location

Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.